I received a $1040.40 charge from Amazon under the "others" transaction type
Amazon charged my reserved amount balance $1040.40 with no reason, transaction type is Other, no more other details showed for this transaction.How do you actually get an explanation of the "other" fees on our transaction page?
I have opened a case with Seller Support on this. Case ID #15485233491. It's been 12days since the seller's support department passed it on to another team, but I still haven't received any response. Could anyone help me with that? How could I know the details of the transaction?
11 replies
Seller_0lz1cDKIvLRh4
I opened case # 15546118111, which was the 4th case transferred. Ive called amazon, no answers, I sent screen shots. May want to look back at past dispersments. They have charged me over 7000.00 since the end of Feb. I ship everything myself and they continue to charge this "other" with no explanations. I'm having to look into other sales sites because I'm literally losing money and can get zero answers. So good luck.
Connor_Amazon
Hi @Seller_KSo7ac1Xwbgp9
Connor from Amazon here, thanks for reaching out to us today.
I've escalated the case 15485233491 to our partner team for further review. They will reach out to you via e-mail once they have more information and If I hear back from them sooner, I will respond back here.
Thank you,
Connor
Seller_hz8nqlPeCEy8Z
Hey,
Just be aware. It's likely tied to coupons. An email went out on 6/13 stating there was an undercharge situation. I had to have @Connor_Amazonescalated a case.
However, if this is the case - double-check your numbers. They billed me for all transactions during that timeframe. Despite me already having paid $411 in redemption fees for the same time window. I think they query they used is flawed, or the system doesn't recognize redemptions on the back end.
Search from April 1st - May 12th - Service Fees
In the description it will show Coupon Redemptions #. If you select download on the report, it conveniently shows it as blank but in the Order ID will show the coupon ID so you can reference the appropriate numbers.
I hope this helps.
Seller_siLhbWu4EZQ2M
Amazon charged some amount every month in other transactions. And they will never reply on it as they didn't reply to me. But i have knowledge about this charge. Aamazon charge carrier shipping adjustment every month and it show in other transactions. You will
Seller_E9ny2M7sKg87c
Unfortunately, I had the same problem. Is your problem solved now?