Faulty Toaster Complaint After 10 Months. Were do I stand
I sold a toaster and after 10 months customer has messaged to say the toaster is not working. Am I obliged to take the faulty toaster back after 10 months of use and do I have to also pay the return postage?
5 replies
Seller_Nprc5XWvdLYk9
is there anything to suggest the customer is using the toaster commercially (workplace/cafe etc)?
otherwise presumably the product has a manufacturers warranty back via you as the dealer/retailer.
Seller_GPLxAbyNPI33I
I have diagnosed the fault for you.
It's nearly Christmas & the buyer needs to generate some income.
Seller_ZJhFeE3tNKzfh
in reality it’s over 30 days past the finally delivery date so they can’t open a return request or leave feedback or open an a-z claim.
As it’s over 6 months from the delivery date the onus would also be on the customer to prove the fault was there at the time of purchase, which would involve them sending it for analysis.
So no you don’t have to accept a return unless there were any warranty’s, though that may be dealt with by the manufacturer.
Seller_mS10UjVYuuGor
Reach out to your wholesaler who can advise on the brand's warranty policy for that particular model. You'll be better informed if it perhaps says 1 year warranty on the box/enclosed paperwork.
Faulty Toaster Complaint After 10 Months. Were do I stand
I sold a toaster and after 10 months customer has messaged to say the toaster is not working. Am I obliged to take the faulty toaster back after 10 months of use and do I have to also pay the return postage?
Faulty Toaster Complaint After 10 Months. Were do I stand
I sold a toaster and after 10 months customer has messaged to say the toaster is not working. Am I obliged to take the faulty toaster back after 10 months of use and do I have to also pay the return postage?
5 replies
5 replies
Seller_Nprc5XWvdLYk9
is there anything to suggest the customer is using the toaster commercially (workplace/cafe etc)?
otherwise presumably the product has a manufacturers warranty back via you as the dealer/retailer.
Seller_GPLxAbyNPI33I
I have diagnosed the fault for you.
It's nearly Christmas & the buyer needs to generate some income.
Seller_ZJhFeE3tNKzfh
in reality it’s over 30 days past the finally delivery date so they can’t open a return request or leave feedback or open an a-z claim.
As it’s over 6 months from the delivery date the onus would also be on the customer to prove the fault was there at the time of purchase, which would involve them sending it for analysis.
So no you don’t have to accept a return unless there were any warranty’s, though that may be dealt with by the manufacturer.
Seller_mS10UjVYuuGor
Reach out to your wholesaler who can advise on the brand's warranty policy for that particular model. You'll be better informed if it perhaps says 1 year warranty on the box/enclosed paperwork.
Seller_Nprc5XWvdLYk9
is there anything to suggest the customer is using the toaster commercially (workplace/cafe etc)?
otherwise presumably the product has a manufacturers warranty back via you as the dealer/retailer.
Seller_Nprc5XWvdLYk9
is there anything to suggest the customer is using the toaster commercially (workplace/cafe etc)?
otherwise presumably the product has a manufacturers warranty back via you as the dealer/retailer.
Seller_GPLxAbyNPI33I
I have diagnosed the fault for you.
It's nearly Christmas & the buyer needs to generate some income.
Seller_GPLxAbyNPI33I
I have diagnosed the fault for you.
It's nearly Christmas & the buyer needs to generate some income.
Seller_ZJhFeE3tNKzfh
in reality it’s over 30 days past the finally delivery date so they can’t open a return request or leave feedback or open an a-z claim.
As it’s over 6 months from the delivery date the onus would also be on the customer to prove the fault was there at the time of purchase, which would involve them sending it for analysis.
So no you don’t have to accept a return unless there were any warranty’s, though that may be dealt with by the manufacturer.
Seller_ZJhFeE3tNKzfh
in reality it’s over 30 days past the finally delivery date so they can’t open a return request or leave feedback or open an a-z claim.
As it’s over 6 months from the delivery date the onus would also be on the customer to prove the fault was there at the time of purchase, which would involve them sending it for analysis.
So no you don’t have to accept a return unless there were any warranty’s, though that may be dealt with by the manufacturer.
Seller_mS10UjVYuuGor
Reach out to your wholesaler who can advise on the brand's warranty policy for that particular model. You'll be better informed if it perhaps says 1 year warranty on the box/enclosed paperwork.
Seller_mS10UjVYuuGor
Reach out to your wholesaler who can advise on the brand's warranty policy for that particular model. You'll be better informed if it perhaps says 1 year warranty on the box/enclosed paperwork.
