Restricted Products---Problems with removal of product and appeals for reinstatement

hello

What happened is as follows, please help us if you can, admins who see it.

The product was removed from the system on June 14, 2024 due to a complaint of infringement of a related patent---We know this because we contacted Health Assurance team and they told us about it. But no performance notification or email was received at that time. Why delete our product. There was no any notification at that time.

After that, we contacted with the Account Health Assurance team again and finally, by June 21, email and performance notification was sent about why our item was deleted.

However, we could not see the record of the violation on the account health page, which means, in the account health page, we don't have aportal/ page/entrance/path/channel to appeal our product.

So we contacted the Account Health Assurance team again, and they initially said that they would contact the relevant team for us and give us a portal/page/entrance/path/channel to appeal against the complaint, the appeal portal/page/entrance/path/channel on account health page.

Later, the Account Health Assurance team denied their previous statement, the Account Health Assurance team said, no need to have this complaint portal/page/entrance/path/channel, they will help us to forward our appeal materials(Request for reinstatement of information about our products) to the relevant team to review our product appeal for reinstatement.

So, we submitted the complaint material against the deleted product on July 9 via case 15597360301 We were told by the Account Health Assurance team staff that they would forward it to the relevant team for evaluation. The staff of the Account Health Assurance team told us clearly in the performance notification on July 9 --- the review may take up to 7 working days, please be patient.

From July 9 until today, August 6, we opened these cases, 15668382061, 15705749701, 15772492011 and 15787572071 in between.

Today's case 15787572071, the latest response from the Account Health Assurance team, they told us, complaint portal/page/entrance/path/channel is needed/necessary, they already contacted with relevant team, the relevant team will give us a complaint portal/page/entrance/path/channel, and we need to resubmit our materials through the complaint portal/page/entrance/path/channelportal/page/entrance/path/channel. （This means that the paperwork we previously submitted to them for the purpose of lodging a complaint was not forwarded by them to the relevant review team?） then, the relevant team may real consider/see our appeal. The review team can only really review the documentation we submit before deciding whether to reinstate our product or not.....

Please help us. Thanks. @Glenn_Amazon@Cooper_Amazon @Atlas_Amazon @Manny_Amazon @Jameson_Amazon @Emet_Amazon @Stevie_Amazon @Quincy_Amazon @Sandy_Amazon @Dougal_Amazon