Urgent help is needed ASAP - Amazon is wrongly considering us UK established for VAT when we have ZERO UK Activity.

For over 4 weeks now, we have been trying to prove to Amazon the obvious: that we are a European company selling ONLY to our VAT-registered EU countries on Amazon.de and we have received again the following:

Hello,

Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the UK for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and APUK Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

What actions do I have to take?

To avoid further impact to your disbursements, go to the Account Health page in your Seller Central account and follow the instructions from the banner that is present at the top of the page to submit the following mentioned documentation:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus

If you operate a Limited Company :

-- Evidence that you are physically operating your business from your provided address.

-- Evidence that you are operating your business from your provided address.

-- Documents confirming the identity and place of residence of every director listed in the extract.

-- Documents confirming the place of residence of every director listed in the extract.

If you do not meet the UK establishment criteria: Verify that you are not established in the UK.

In this case, you will not need to provide documentation, but you will need to pay Amazon to account for the un-paid VAT.

We have sent ALL the documents three times for our European company, which was already approved by Amazon on July 2023!!

Why is this happening and why all our funds are still on hold? This is completely unprofessional and opens Amazon's serious legal liabilities, including disruption of business.

Can a human from Amazon support finally review?

Thank you!

As many of you know there is a "establishment for vat purposes" issue going on lately. Without going to details amazon considered me as non-eu established, because of that amazon deducted around 24k euros from my account because of historical vat. I dont have vat debt but still amazon took whole money from my amazon balance and my bank account. So at the end I am left with 0 money. BUT I have inventory and I still sell in all eu marketplaces so my debt was decreasing and coming closer to 0. I paid all the historical vat other than germany because my main sales were from germany. Amazon already took whole money from my balance and bank account but I am left with 8K euros debt in germany. During this time amazon was trying to take 8K euros almost everyday from my bank account and every try was declining because I had no money on my bank(because of amazon). After many trials amazon deactivated my germany account. But I have my inventory in germany and I was selling everyday, now how can I pay this amount? I dont have any other income other than amazon. I invested all of my money to inventory. Amazon needs to activate my germany listing so I can sell and pay my debt. The reason of deactivation is already amazon itself. I sell in other eu marketplaces but it is going so slow. Anybody has experience about this issue?

We received an email from Amazon :

"Hello,

We previously emailed you as we identified that you had made an inaccurate change to your business address, which does not match with your country of operations. This may have resulted in inaccurate tax treatment on your sales under the VAT on eCommerce legislation, effective 1 July 2021 in the EU.

We completed our final assessment and determined the final VAT liability you owe is EUR 6742.23 on your sales to EU customers to date.

Your account will remain suspended and your Amazon sales proceeds will remain temporarily ineligible until we agree upon how the EU VAT owed on your sales will be paid to Amazon. We will recover any VAT owed to Amazon using your available balance, if your available balance is not sufficient, we’ll continue to withhold disbursements."

Now upon checking, we came to know that the address on which we have registered the VAT in EU countries is our old company address that we changed back in 2020.

But we are already subscribed to Amazon VAT services and our VAT reps are Taxually.

We have been paying VAT regularly since 2020 and we have paid more than what Amazon is saying that we owe.

Our EU accounts have been deactivated for 3 months and there's not any progress at all.

What could be the possible problem and who's doing wrong in this case?

Has Amazon been paying VAT to tax authorities on our new address and we are paying VAT to authorities on our old address?

If we pay the amount asking us to pay how could we claim it back as we have already paid for it?

Should we correct our address with tax authorities first and then pay the amount to Amazon?

Is it possible that we can change the address and ask Amazon to recheck our liability?

We are very concerned about that.

Amazon is continuously telling us to pay VAT but we have already paid VAT via Amazon VAT services.

We are trying to reach the concerned department but we are not getting any positive response at all from Amazon.

Please someone guide us properly

Thanks