Amazon's review team must be blind!
Amazon's review team must be blind!
A competitor placed an order in our store and reported to Amazon that our ASIN was a counterfeit(Just hours after we listed the ASIN and 2 were sold, notification came before Amazon shipped the orders). Our ASIN has nothing to do with their brand but Amazon removed the detail page:
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Hello,
We received a report from a rights owner that you are listing counterfeit products. Sellers on Amazon.com are not allowed to create listings or detail pages for counterfeit goods.
We removed the content listed at the end of this email. We may let you list this product again if we receive a retraction from the rights owner. Their contact information can be found below.
Jason Ruiz
xxxx
How do I reactivate my listing?
Please visit the Account Health page in Seller Central (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_nr) to appeal this listing deactivation. Please click on the "Appeal" link next to the listing in the "Product and Policy Violations" section on the account health page.
If the rights owner does not retract their complaint, or you do not provide supporting information, we may provide your contact information to the rights owner upon their request.
We consider allegations of counterfeit a serious matter and your account is under review. If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.
To learn more about this policy, search for "Intellectual Property Violations" in Seller Central Help.
ASIN xxxx
Title xxxx
Infringement type Counterfeit
Complaint ID 17749844381
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What is your standard of identifying a counterfeit? Just a malicious order from competitors? If so, I can report every other seller in this way. Your team and rules are just numb and stupid. Check our detail page and inventory, then you will find this removal is ridiculous.
We are a brand seller and this ASIN is a non-branded item. It's impossible to identify the ASIN as a counterfeit, unless the review team are blind.
@Michelle_Amazon
@Glenn_Amazon
@Manny_Amazon
2 replies
Seller_nRFmxiQg4EGrw
The onus is not on Amazon to prove that an item is counterfeit; the burden is on you to prove that it is not.
Amazon will assume that your items are legit; but as soon as there is ANY reason to suspect that they might not be, they will require evidence. If there is any doubt, Amazon will lose "plausible deniability", and if the item turns out to be counterfeit, then Amazon will be legally liable for allowing its sale.
Can the rules be abused? Of course. But Amazon's primary obligation is to avoid risk for the shareholders. They have no choice.
And since you removed the ASIN, no one can look to see if there are any other details that may pertain.
Manny_Amazon
Hello @Seller_am0YiKAjQKRMp,
Thanks for posting regarding this issue. I've reviewed the details of this and confirmed that the reported ASIN has been taken down, so you should be good to go.
I hope this helps.
Regards,
- Manny
