Counterfeit Allegations
I have been selling a collagen creme for a while.
But the manufacturer as enrolled in a transparency program with amazon where they have placed 2d and 3d codes on their packaging.
I contacted the manufacturer and they explain the new packaging is only available in the US market place and if i would like to purchase their products in the UK i can only buy from HOME BARGAINS.
Amazon has been asking me for the 2d and 3d codes and i have been explaining that they are on in the US market and are not available in the UK. They have restricted the sale of the products temporarily. They said if i wanted to continue to sell it is at my own risk. i created a removal order and changed the listing to FBM.
I woke up to an email claiming a customer has filed a counterfeit claim on the products ( my gut feeling is that this is not true ). Amazon has requested invoice…etc.
I can only provide the retail receipts with qty, dates, product name and the address with the Home BARGAINS name across the top. i even sent the screen shot of the manufacturer saying the codes are not available on UK packaging and the only place i can purchase in HOME BARGAINS.
They have rejected the receipts and the evidence i have sent.
Now they are saying my account is at risk of deactivation. Amazon are being a bully and the evidence speaks for itself.
what more can i do to prove the products are genuine?
or is this a complete manufactured counterfeit claim to remove the creme?
there is no way anybody has made such a claim.
what can i do? i feel like i am at the mercy of a bully ( amazon )
Seller_7VbclcPFFRTnc
I wouldn’t invest heavily until the violation has been removed (180 days) - unless you sell elsewhere too as they can deactivate the account at any time
59 replies
Seller_7VbclcPFFRTnc
unfortunately, as you bought from another retailer, you should only have listed as Used - Like New, not New
Presumably the manufacturer did not want their products being listed on amazon Uk and hence they would not supply you
unfortunately in this situation, there is nothing you can do
Seller_bi8rGHHcLpoVs
You haven’t followed Amazons policies, they are just enforcing them, not bullying you.
They need a wholesale invoice, Amazon don’t accept retail receipts.
@NEil Did advise you a couple of weeks ago that you need wholesaler or distributor invoices.
https://sellercentral.amazon.co.uk/forums/t/buying-from-amazon-and-selling-back-on-amazon/587469
Seller_rGtEcZnu0JTRD
This is the new Amazon system for ensuring only authorised sellers retail on Amazon, the fact that you are not able to purchase these goods with the barcodes on tells you that you are not authorised, and therefore should not be selling them on Amazon, your products are not authentic as the only ones permitted on Amazon would have the barcodes, and yours do not, it is really as simple as that, and not something that you can possibly defend.
Seller_7LnZEZA2rXjmy
I am just hoping this wont result in a suspension
Seller_ovMH8VuyV3OaR
contact Managing Director at Amazon and Complaints Department as Seller Support an absolute disgrace , i had a similar incident recently 4 month down the line same copy and paste rubbish from Seller support so i have now contacted the above i suggest you do the same letting them know how incompetent Seller Support are managingdirector@amazon.co.uk
Good luck
Seller_WIndmNYDp7rQF
Retail arbitrage is against the rules. Stop Now.
Seller_J2H5GprhaORbt
Good Morning ,
we sell ceramics
from time to time we have a customer complaint that alleges the product is counterfeit .
Could be for a number of reasons , perhaps they just want a free return or the manufacturer has slightly changed the colour.
this has happened to us 6 times in 15 years of trading.
When Amazon send a message , it states with or without test buy.
if they do a test buy , the issue gets resolved straight away
alternatively we send an invoice from the manufacturer and the listed straight away.
Unfortunately and fortunately this is the way Amazon do things and can be pain because no one wants to see that they are possibly being accused of selling fake goods
But it is also what makes Amazon great to sell on as it is trusted by the public.
either way if you have the documentation to prove authenticity . there really is no issue
Seller_VJFloi7Cs0iaR
I have bought some cheap power tools ( new ) and have a receipt from Dave in the Farmers Arms written on the back of a Lambert and Butler packet, will that pass authenticity check?
I didn’t ask Dave where he got them from, as I’m sure I don’t want to know, he did say his card machine was in for repair so could only accept cash though.
Seller_DTufFoxJuMU0M
It really boils down to this:
The only person who can authenticate goods are the manufacturer. Who can do this from the other side of the world without ever seeing the goods.
They can simply say, we only sell to Home Bargains, who we have strict rules and regulations with, and send in secret shoppers to buy stock to ensure it is genuine and only being purchased by us and is not being counterfeited or changed in any way.
So is the person in question Home Bargains? If not, then we have no idea where he actually got the stock from, if its genuine or not, just because he has a receipt from home bargains doesn’t prove that the item in his hand is genuine, we can not prove that the item in his hand is the exact item that he bought from Home Bargains, who’s to say he bought 1 item from Home Bargains and used that receipt to sell 20 items that were counterfeit, we therefore can not say, that it is authentic - if its not authentic, then is it unauthentic.
It has nothing to do with restricting who can sell what where, it has to do with the supply chain, which ends when a consumer steps in (and a consumer is someone who buys from a retailer) you can’t then start a new supply chain by suddenly starting up as a business again and expect the manufacturer to suddenly believe and trust you.
