Amazon’s seller feedback system is fundamentally flawed — it often fails to reflect the actual experience and effort of third-party sellers."

If someone returns a damaged item — like used shoes or a pair missing the original box — we're allowed to charge a restocking fee. That’s within Amazon’s policy.

However, doing so almost always results in a negative seller review. And unfortunately, it's rare for satisfied customers to leave positive feedback, no matter how well we handle the transaction.

So the feedback system ends up being one-sided. Sellers are left with two tough choices: either take a financial loss on high-end items because, for example, a customer (such as a teen buying prom shoes) expects to return them used with no consequences — thanks to how easy FBA returns are — or enforce restocking fees and accept the hit to your seller rating.

Either way, the system feels stacked against third-party sellers. It's just not a fair setup.