Need help to Cancel Legal Entity Transfer
I clicked on Transfer Legal Entity and it came up with an agreement page, but I have not click agree as I do not want to do this. (and there were no buttons at all )
I can't go back to my account, there is no back or cancel button.
if I click on anything on the page like help or setting anything it keeps bringing me back to the page I have attached.
It is a malfunction,I need to cancel this transfer request (even though I didn't agree to it).
32 replies
Seller_x8XVW13xVVMLO
@Seller_8B9mYWcA6mVHa
Finding out that you have meet the same problem before, may I ask how did you do to got your account back to normal? Would you please give me some suggestions？
Jona_Amazon
Hi @Seller_x8XVW13xVVMLO,
welcome to the German Seller Forums.
Your post was already a while ago. Were you able to solve your issue in the meantime? If no, were you able to reach out to Seller Support or the Account verification Team for help?
Best,
Jona
Seller_x8XVW13xVVMLO
Hi Jona,
Thanks for reply.
my Case ID is 10653583652.
Recently we received the reply as following:
“Seller would need to do KYC again to reactivate the account. We do not have any way to rollback the account even through backend”
Unfortunately, we submitted the information for KYC verification as requested, then we passed the verification, but the sell central is still repeatedly appeared in the path of this Account Business Transfer Agreement.
This looks like a bug on Amazon site, any button we click is redirected to this URL https://sellercentral.amazon.co.uk/mario/compliance/legal-entity-change/regional/node/resume/ render
We need more help with this.
Jona_Amazon
Hi @Seller_jS4qgoT4PMM3T,
the case that you have shared is related to a pricing error, which doesn't seem to be the same issue. Are you still unable to access your case log?
Best,
Jona
Jona_Amazon
Hi @Seller_x8XVW13xVVMLO,
I have checked your case as well, but it looks to me that everything is fine by now. Are you still being redirected to the URL you have shared?
Best,
Jona
Seller_jS4qgoT4PMM3T
Hi @Jona_Amazon!
Thank you for your response. I would like to provide an update:
A new case (10755095982) has been opened, but my issue remains unresolved.
The only department that responds to me is apuk-seller-verification-enquiry. They keep creating new cases and providing links to the Case Lobby, but they are not addressing my actual issue.
They provide standard instructions, but I cannot follow them because my account functionality is completely blocked due to an incorrectly initiated legal entity transfer process.
My Issue:
When I log into my account, I am automatically redirected to the "Selling on Amazon Transfer Agreement" page.
If I try to access another section, I am redirected to the "Invalid Charge Method" page.
If I click "View Charge Method," I am again redirected to the "Selling on Amazon Transfer Agreement" page.
Because of this, I have no access to Case Log, Account Health, Case Lobby, or Seller Support.
The Legal Entity Transfer Process Was Started by Mistake:
I never intended to change my legal entity or start this process.
If I click "Next" on the Transfer Agreement page, it may confirm a change I do not want.
I need Amazon to manually cancel this process since I cannot do it myself.
I Am the Only User on My Account:
In the last response, Amazon support told me to "contact the primary user of the account."
However, I am the only registered user and the account owner.
Urgent Request:
Can you help escalate this issue to the appropriate technical team?
I urgently need assistance to cancel the legal entity transfer process and restore access to my account.
I appreciate your support!
Best regards,
FUSION_MARKET_K
Seller_x8XVW13xVVMLO
Hello Jona_Amazon,
Sadly, the problem still exists，case ID 10653583652
Nothing has changed until now.
Each operation still being redirected to the URL “https://sellercentral.amazon.co.uk/mario/compliance/legal-entity-change/regional/node/resume/render”
Seller support team told me that they see the backend of our account is working fine, but whether I change browsers or computers, I still have problems when I log in. Is it possible that we are logging in through different path？, and there is a bug on our log in path，that prevents us from seeing the normal backend?
Jona_Amazon
Hi @Seller_x8XVW13xVVMLO and @Seller_jS4qgoT4PMM3T,
I have forwarded your cases to the partner team again for some feedback.
Best,
Jona
Jona_Amazon
Hi @Seller_x8XVW13xVVMLO,
the partner team has reached out to you under the new case ID 10783156722.
Keep me updated,
Jona
Seller_1K33Ry4q7GW44
Hi @Seller_jS4qgoT4PMM3T did you resolve this issue, I have just run into same issue and looking for guidance or someone to compare notes with?
Jona_Amazon
Hi @Seller_jS4qgoT4PMM3T,
I had forwarded your case, however, as your account seems to be deactivated, the partner team wasn't able to look into the details. You first would need to work an reactivating your account. Please click in Seller Central on Reactivate your account and submit the requested information.
Best,
Jona
Seller_jS4qgoT4PMM3T
Hello! yes, I solved the problem. It was difficult to get anything from the Amazon team, but I succeeded. I had to go through many departments and write letters to apuk-seller-verification-enquiry@amazon.co.uk with the headings “Please help and do not ignore this message”)) As a result, I received an official letter that Amazon had canceled the process of transferring a legal entity. But still I had to click on the NEXT button and enter my data again.
Seller_jS4qgoT4PMM3T
Dear @Jona_Amazon ,
First of all, thank you for your response. I understand that you are following the standard protocol, but with all due respect, I would like to bring to Amazon’s higher management’s attention that this protocol does not work in real situations.
Issue with the Legal Entity Transfer Process
When this process is initiated, the entire account functionality is disabled, including:
Access to Case Log, Case Lobby, and Seller Support
The ability to submit an appeal
Any actions other than being stuck on the Transfer Agreement page
Amazon directs sellers to "Reactivate your account," but this is impossible.
If the account is already deactivated and locked in this process, there is no way to submit the required information, as the protocol suggests.
This creates a vicious cycle, where the seller is physically unable to follow any of the proposed solutions.
UI/UX Flaw: Incorrect Implementation of the "Next" Button
In the Legal Entity Transfer process, the "Next" button should NOT imply consent to transfer the legal entity.
In any serious confirmation process, there should be a separate button "Agree and Proceed" + a warning, rather than just "Next," which in normal scenarios implies moving to the next page.
This is a critical UX design flaw that misleads sellers and results in unintended account blocks.
Conclusion
Sellers end up trapped because Amazon’s protocol does not account for situations where a seller simply cannot follow the provided instructions.
It would be reasonable for Amazon to:
Fix the UX flaws in the legal entity transfer process.
Allow sellers to contact support even when their account is blocked (rather than only through Case Lobby, which they cannot access).
Update protocols to account for real-world technical limitations.
I am sure this would help many sellers who, like me, have encountered this issue.
Thank you for your time!
Best regards,
Fusion_Market_K
Seller_1K33Ry4q7GW44
Hi @Seller_x8XVW13xVVMLOdid you resolve this issue, I have just run into same issue and looking for guidance or someone to compare notes with?
