Decreasing Reviews After Linking Product Variations: Need Help with Amazon Vine Program Issues

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_vvJbDZuctjyyE

Decreasing Reviews After Linking Product Variations: Need Help with Amazon Vine Program Issues

I sell one product in multiple colors, and initially, I didn't link them as variations. I applied for the Vine program for each color, paid Amazon, and sent the products to customers to receive valuable reviews.

To my surprise, I found that several colors were sent to the same people, who then left reviews for different colors. When I opened a case and asked customer service, they replied that this was normal.

I then linked the variations together since they are essentially the same product, just in different colors. However, my reviews started to decrease after this. Opening a case didn’t help, as I only received canned responses. Has anyone else experienced this issue? How did you resolve it? Thank you.

40 views
6 replies
Tags:Product reviews
00
Reply
6 replies
user profile
Quincy_Amazon

Hello @Seller_vvJbDZuctjyyE

Thank you for posting your inquiry to the Forums.

For clarification, did you lose vine reviews when you created the variation or did the number of reviews that you receive decrease? I have included a help page on the vine program below for your reference if needed:

Vine frequently asked questions

Regards,

Quincy_Amazon

00
Follow this discussion to be notified of new activity