DPD claims when using buy shipping option
Recently I needed to make a claim for a lost parcel.
The shipping label was purchased via the buy shipping option and the carrier was DPD.
The item was lost so I opened a case with DPD and they sent me a claim form. This is common practice and something that I have done with DPD in the past.
However on the version of the claim form that DPD sent me they requested/required the buyers email address. Which of course as a seller I dont have.
I think I have managed find a 'work a round' so that I can submit the claim form. Time will tell.
Strictly speaking how can sellers submit a DPD claim if this is now required information??
Unless I am mistaken within the rules that Amazon have in place regarding contacting buyers away from the amazon message system there is no legitimate way to get this information even if the buyer was prepared to give it.
Hence, in theory there is no way to submit a claim.......Any thoughts??
6 replies
Seller_ZJhFeE3tNKzfh
Any way to use the customers anonymised email? We get it pulled into Channel Advisor so have access to it but I can't see where you could get the data in Seller Central.
It states buyer email should be on order reports if you download them - but I can't seem to see it.
Seller_ofkaq656XneBp
Hi
I have similar situation when DPD lost parcel how to deal with DPD/Amazon?
