Missing reviews

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_skKjD1EelqjA7

Missing reviews

Hello

Has anyone experienced missing reviews on their products?
I think our listings have somehow been sabotaged.
For example; one listing had 600+ reviews over 6 years, but ALL reviews for 2019 and 2020 have been deleted. Leaving just over 300 reviews and the overall product rating dropping from 4.3 to 3.7.
Another product had 100+ reviews over two years, but now has 80+ global ratings and only TWO actual reviews.
This is across multiple products. Really weird, never seen anything like this before.

89 views
9 replies
Tags:Listings, Pricing
00
Reply
9 replies
user profile
Seller_skKjD1EelqjA7

Another product which had about 130 reviews over two years, now has just ONE review displayed and 75 global ratings.
ONE review and the others gone ??

00
user profile
Seller_1FSH1Rh7g6X1q

I’ve just noticed the same thing over 500 reviews dissapeared onvernight!!! Did you contact seller central about it?

00
user profile
Seller_HbtEgJLFVZHWb

Exactly the same happened a few years ago.

Then after a while they all came back suddenly too.

I think they’ll come back.
What I’d like to know is this: when you have a SUSPECTED policy violation based on someone you know (or related account) having maybe written a review for you: do they automatically remove these?
Or do they expect you to find which one they mean, and remove it yourself?

00
Follow this discussion to be notified of new activity