Creating accounts for departments - not individuals
Does anyone know how to create seller central accounts without linking them to an individual via passport or drivers licence?
Our warehouse team has about 20 people in it, working 7 days per week and about 18 hours per day. Most of these staff are temps, and even the permanent ones move around the business pretty freely.
I'd like to create a "despatches" account, with a dedicated phone number for OTP and locked down permissions, so that any time of the day or night, a worker can access the terminal without needing the manager's mobile to get the OTP.
Does anyone know whether this is possible, or whether there is a mechanism for allowing accounts to be used by multiple people in an official capacity? The alternative is trying to get 20 temporary workers to bring in a passport or drivers licence (which a lot don't have), and waiting for each one to be approved before they can start work, only to go through the process again with 5 new guys every week, as they replace ones who dropped out. I'll end up with hundreds of accounts for staff who will never be seen again, which seems crazy.
6 replies
Seller_ZVAz3d5lZuGid
Really haven't a clue, but this sounds like a very complex procedure, and somehow not sure it would work with Amazon ??! - but who knows ?
Seller_76AUwmqvSyRIM
I don't believe that it is possible.
I suggest you look into a 3rd party application to achieve what you are trying to do as these are more flexible.
Seller_ZJhFeE3tNKzfh
While a secondary user account would still need to be linked to an individual when created - in theory, you could allow that login to be used by others (if for example there was a shared laptop in the warehouse).
OTP can also be achieved via an authenticator app - so doesn't require an SMS to a managers mobile.
When using OTP, you can setup up several authenticator devices for one amazon login. You can even look up the chrome plugin 'authenticator'
As Disenchanted says as well - third party apps could resolve this where they can pull your amazon orders in and can be managed from the 3rd party app.
Seller_lvuikK2hbjr4N
For example, we work with a Chrome extension such as the “Authenticator”. You would then have to set this up once on the browser. This then replaces your phone, so to speak, and you get OTPs via the extension. These are also updated regularly every 30 seconds
JiAlex_Amazon
@Seller_NV0zIjAQqeMiZ
Following up on your post. I understand your practical challenges regarding staff turnover and account access. However, I need to clarify some important, Amazon's terms of service explicitly prohibit shared accounts for security reasons. Each user accessing Seller Central must have their own individual login credentials tied to their personal identification.
Here are some alternative solutions that could help you. Instead of shared accounts, consider these compliant approaches:
- User Role Management
- Create specific user roles with limited permissions
- Use the "User Permissions" feature in Seller Central
- Assign appropriate access levels based on job functions
- Restricted Access Accounts
- Set up individual accounts with minimal permissions
- Focus on specific functions (e.g., shipping label creation only)
- Implement time-restricted access if needed
Best Practices for Temporary Workers:
- Use Amazon's bulk user upload feature for multiple staff
- Maintain an active user management system
- Regularly audit and deactivate unused accounts
- Document clear processes for account creation/deletion
Keep in mind that creating shared accounts could get legal compliance as:
- Violate Amazon's Terms of Service
- Risk account suspension
- Create security vulnerabilities
- Compromise audit trails
I recommend consulting to our support channel to discuss your specific situation and explore compliant solutions that meet your operational needs while maintaining security standards.
-JiAlex :)
