Account Deactivation and Presumed Linkage Issue - Seeking Assistance
Dear Amazon Team,
I am writing to address an issue with my seller account, "Shift Marketing USA," which has recently been deactivated. The deactivation appears to be due to a presumed linkage with another account under the name "Bucur Ioan-Adrian," which is currently marked as "Blocked."
Despite having a connection with the mentioned account, I do not have access to it to identify or resolve any potential issues. Attempts to log in resulted in a "Not Authorized" message, indicating that no seller account is associated with that email address.
Current Situation:
My main account, "Shift Marketing USA," has been blocked for 11 days, significantly impacting my business activities on the platform.
I have been in daily contact with support, but the responses have been inconsistent. I have been directed to send appeals to an email address, only to receive a message stating that it is not the correct channel for such requests.
To assist in resolving this situation, I am providing screenshots of my login attempts and error messages, as well as a declaration clarifying the relationship between the accounts and my situation.
Considering I cannot address the issues with the "Bucur Ioan-Adrian" account due to lack of access, I believe the deactivation of my main account is unjustified. I kindly request a thorough review of this matter and a reconsideration of the decision to deactivate my account.
Thank you for your support and understanding. I look forward to a prompt resolution.
6 replies
Seller_rI7BZIczK8iAC
You don't use the correct email address. Didn't you make screenshots when you created that first account?
Since both accounts are related, you (or to whom it belongs) has to fix the issue and reactivate that account. There is NO OTHER WAY for you to reactivate your actual account.
You have to resolve it - no one else.
Nikki_Amazon
Greetings @Seller_K8rXcCu4EYUZj,
Thank you for utilizing the seller forums.
I understand that it's been a week since this post was created, and I apologize for the delay in responding. As it seems that this situation requires more specialized assistance beyond what we can provide here, I'll be forwarding your information to the appropriate team for further action on your behalf.
Please keep an eye on your performance notifications, emails, and case logs for any updates, and feel free to reply to this thread if you receive any updates before the moderating team responds further.
The forums community and I are dedicated to helping you resolve this issue.
Best regards,
Nikki
Nikki_Amazon
Hello AdrianBucur,
We are closely working on your case and would like to gather some additional information to assist you:
- Can you access your main account? If so, are you able to access your account on the BR marketplace as well?
- If you can access your Brazilian account, have you received any performance-related notifications there?
- If you have received a performance notification in your Brazilian account, could you please share the details of this message with us? We'd like to review the specifics so we can better understand the situation and provide appropriate support.
Thank you so much for your patience as we work together to resolve the issues you're experiencing. Please let me know the answers to the questions above, as that information will be very helpful for us to investigate further and find a solution.
Sincerely,
-Nikki
Roxy_Amazon
Hello @Seller_K8rXcCu4EYUZj,
Following up on the response from our team - could you please verify if your account has been reactivated? Additionally, please check if your account is currently set to Vacation Mode, as this may affect its status. If you're still experiencing issues, please provide your account details so I can better assist you.
Best,
-Roxy
