appalling amazon a to z decision
Order ID: # 205-0055099-3093176
Had a to z granted in the favour of the buyer .
buyer swaps a vacuum worth £450 with a complete different model vacuum with all the serial numbers removed.
have been selling on amazon for 14yrs and so see these kind of buyers.
but i am failing to understand how can amazon side the buyer .
have appealed 3 days ago but no decision
appalling amazon a to z decision
Order ID: # 205-0055099-3093176
Had a to z granted in the favour of the buyer .
buyer swaps a vacuum worth £450 with a complete different model vacuum with all the serial numbers removed.
have been selling on amazon for 14yrs and so see these kind of buyers.
but i am failing to understand how can amazon side the buyer .
have appealed 3 days ago but no decision
45 replies
Seller_FQd04NAaG9Ndk
Use the words "Fraudulent claim" in your appeal. My experience indicates claim is looked into more seriously by the Amazon A to Z bots when adding these words.
Seller_OC4AKQTpHwKwL
Come off the platform, this will not be the last time this will happen to you
Seller_pvx82zrXMTSpX
Sorry to hear this, @Seller_AUuRYDOSEgTRP. These customers fraudsters are the worst!
To begin, I would strongly encourage you to report this buyer to Action Fraud UK. Whilst it is unlikely the police will prosecute them on this occasion, their details will be added to a national database where enough flags on their details may lead to action. By doing this you would be protecting other businesses throughout the UK.
I have already written about my desire to see Amazon exercise a greater duty of care to protecting paying members of their marketplace (sellers) from malicious buyers (fraud, defamation, etc). You can read and share your thoughts here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/bf724e00-7fbf-43f4-acb4-99da2a21317f?postId=bf724e00-7fbf-43f4-acb4-99da2a21317f
As a fellow seller of electrical devices/items, we see this all the time. Whilst I cannot help your particular case now, I can share the procedure we go through when we receive a return request for these types of items. Feel free to adopt any of these points in the future to protect your business. I apologise in advance if you do any of these already, I am simply seeking to share practices that have helped us!
Pre-Fulfilment
We scan the serial numbers of each item that we receive in our inventory and scan this once again when it is picked for dispatch to a customer. We record the full serial number of the device against the Order ID. We record the weight of the package and send it Royal Mail, Tracked with Signature or even Special Delivery depending on the value.
Return Request
The minute we receive a return request (before it is back in our possession), we reach out to the customer to ask for more information and reassure them that we are eager to find a speedy resolution. Most importantly, we list the full serial number as such: "For full transparency, we are expecting to receive 'XXXXX' device with Serial Number: 'YYYYYYY'." We have found that this action deters actors wishing to swap old for new or models etc.
However, we do not share the expected weight of the package, as this too is one of our security measures. If we are covering the Return Label, we send across a label that ensures the item is photographed by the courier upon delivery. This can be used to counter the "I didn't send the item back in that packaging" argument in a later step.
Assessing the Return
To begin, we take the return at the earliest opportunity and start video recording. We place it on a weighing scale and compare it to the expected weight (accounting for slight variation based on packaging, etc.). Following this check, we then give the camera a full 360 view of the return and start opening it slowly, repeating the serial number we are expecting to see (and provided to the customer in buyer-seller messaging earlier!). We check the outer packaging for this confirmation and then for opened units, confirm the serial number on the device. Whilst doing this, we also assess the return for packaging damage and the condition of the electrical device.
It's really important here as under consumer law in the UK, customers have the right to open and inspect most items before changing their mind, but the key word here is inspect. If your footage/evidence can prove the customer has done more than this for an electrical item which may or may not have had security/factory seals, you may have the right to retain a partial refund for loss of value. But it is at your own discretion and you may receive negative feedback from the customer.
If the serial number is different, removed or tampered with, we offer to return the item to the customer at their own expense but clearly explain why we will not entertain a refund or any sorts. If the customer is adamant on claiming via Amazon, we provide all of the evidence to the A-Z team.
Speaking of which, if the customer counter-claims that it looks nothing like their return in any screenshots you may choose to provide to them, simply refer to the courier proof of delivery image.
Result
In situations such as the one you have encountered, unbelievably we often find that we too lose the initial A-Z claim and then win on appeal where Amazon will usually take the hit. However, this is only with all of the above evidence uploaded to a third-party hosting platform and provided to the A-Z team.
The worst thing about this is that the fraudulent customer normally gets away with it... that's why I strongly encourage you to report them to Action Fraud UK.
I wish you all the best with this issue - good luck.
Seller_76AUwmqvSyRIM
but then win on appeal and Amazon takes the hit
Is Amazon really that stupid? They have the buyer's card details, they can just recharge them.
If they don't, it just means that we pay for it in fees that are higher than they need to be. Amazon doesn't lose out.
Seller_Qwy1MSk3bgTlo
Id be getting the police involved, that's out and out fraud
Seller_ae51e0CJoHqCX
Be sure to come back and let us know how you got on with the appeal, it would be great to know if Amazon dismiss this slam dunk of an issue.
You win some and you lose some when there is ieven the slightest inambiguity.
No inambiguity so I hope Amazon will come to the right decision and go after the buyer on this one. They should have their buyer account removed for this to stop others from being ripped off.
Seller_pvx82zrXMTSpX
Unbelievably, you can only report a buyer on this platform for abusive messages. Whilst I agree that we should be accountable for our businesses, the fact that we as sellers can be reported hundreds of different ways without evidence whereas you can't flag a malicious buyer is a joke. In my opinion, Amazon has a duty of care under law to protect us and the communities in which they operate but they fail big time.
Seller_xrFHUXqTCM4YY
Honestly we are feedup with A to Z decision made in favour of customer without any investigation. This is one side, the other side is seller support staff, complete waste of time, we are dealing with a issue with a product in Canadian market place and hoenstly its disgracefull... without looking what we are selling and what document we sent to them to support, they keep sending ready made message again and again, not even a single character here and there.. complain multiple multiple time but this seller support staff specially the staff is just DISGRACEFUL.
Seller_xU4h6ZbAduf0O
I would be calling the Police on this one.
You would be surprised that they would very possibly take this one up with the evidence you have and the value of the item.
As you see so often, police normally don't bother with shoplifting prosecutions under £100 and end up with a caution.
But this is £450 and you have the box with the correct serial number on.
Chances are that if the police were to go to the property, they will find the actual product with numbers intact on it.
You have the details to phone their LOCAL police to report the theft/fraud.
Seller_07InCUKjXk5oG
Amazon is appalling in almost everything they do. They actively promote dishonesty and fraud, not to mention their woeful support and total contempt for their sellers.
appalling amazon a to z decision
Order ID: # 205-0055099-3093176
Had a to z granted in the favour of the buyer .
buyer swaps a vacuum worth £450 with a complete different model vacuum with all the serial numbers removed.
have been selling on amazon for 14yrs and so see these kind of buyers.
but i am failing to understand how can amazon side the buyer .
have appealed 3 days ago but no decision
appalling amazon a to z decision
Order ID: # 205-0055099-3093176
Had a to z granted in the favour of the buyer .
buyer swaps a vacuum worth £450 with a complete different model vacuum with all the serial numbers removed.
have been selling on amazon for 14yrs and so see these kind of buyers.
but i am failing to understand how can amazon side the buyer .
have appealed 3 days ago but no decision
appalling amazon a to z decision
Order ID: # 205-0055099-3093176
Had a to z granted in the favour of the buyer .
buyer swaps a vacuum worth £450 with a complete different model vacuum with all the serial numbers removed.
have been selling on amazon for 14yrs and so see these kind of buyers.
but i am failing to understand how can amazon side the buyer .
have appealed 3 days ago but no decision
45 replies
45 replies
Seller_FQd04NAaG9Ndk
Use the words "Fraudulent claim" in your appeal. My experience indicates claim is looked into more seriously by the Amazon A to Z bots when adding these words.
Seller_OC4AKQTpHwKwL
Come off the platform, this will not be the last time this will happen to you
Seller_pvx82zrXMTSpX
Sorry to hear this, @Seller_AUuRYDOSEgTRP. These customers fraudsters are the worst!
To begin, I would strongly encourage you to report this buyer to Action Fraud UK. Whilst it is unlikely the police will prosecute them on this occasion, their details will be added to a national database where enough flags on their details may lead to action. By doing this you would be protecting other businesses throughout the UK.
I have already written about my desire to see Amazon exercise a greater duty of care to protecting paying members of their marketplace (sellers) from malicious buyers (fraud, defamation, etc). You can read and share your thoughts here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/bf724e00-7fbf-43f4-acb4-99da2a21317f?postId=bf724e00-7fbf-43f4-acb4-99da2a21317f
As a fellow seller of electrical devices/items, we see this all the time. Whilst I cannot help your particular case now, I can share the procedure we go through when we receive a return request for these types of items. Feel free to adopt any of these points in the future to protect your business. I apologise in advance if you do any of these already, I am simply seeking to share practices that have helped us!
Pre-Fulfilment
We scan the serial numbers of each item that we receive in our inventory and scan this once again when it is picked for dispatch to a customer. We record the full serial number of the device against the Order ID. We record the weight of the package and send it Royal Mail, Tracked with Signature or even Special Delivery depending on the value.
Return Request
The minute we receive a return request (before it is back in our possession), we reach out to the customer to ask for more information and reassure them that we are eager to find a speedy resolution. Most importantly, we list the full serial number as such: "For full transparency, we are expecting to receive 'XXXXX' device with Serial Number: 'YYYYYYY'." We have found that this action deters actors wishing to swap old for new or models etc.
However, we do not share the expected weight of the package, as this too is one of our security measures. If we are covering the Return Label, we send across a label that ensures the item is photographed by the courier upon delivery. This can be used to counter the "I didn't send the item back in that packaging" argument in a later step.
Assessing the Return
To begin, we take the return at the earliest opportunity and start video recording. We place it on a weighing scale and compare it to the expected weight (accounting for slight variation based on packaging, etc.). Following this check, we then give the camera a full 360 view of the return and start opening it slowly, repeating the serial number we are expecting to see (and provided to the customer in buyer-seller messaging earlier!). We check the outer packaging for this confirmation and then for opened units, confirm the serial number on the device. Whilst doing this, we also assess the return for packaging damage and the condition of the electrical device.
It's really important here as under consumer law in the UK, customers have the right to open and inspect most items before changing their mind, but the key word here is inspect. If your footage/evidence can prove the customer has done more than this for an electrical item which may or may not have had security/factory seals, you may have the right to retain a partial refund for loss of value. But it is at your own discretion and you may receive negative feedback from the customer.
If the serial number is different, removed or tampered with, we offer to return the item to the customer at their own expense but clearly explain why we will not entertain a refund or any sorts. If the customer is adamant on claiming via Amazon, we provide all of the evidence to the A-Z team.
Speaking of which, if the customer counter-claims that it looks nothing like their return in any screenshots you may choose to provide to them, simply refer to the courier proof of delivery image.
Result
In situations such as the one you have encountered, unbelievably we often find that we too lose the initial A-Z claim and then win on appeal where Amazon will usually take the hit. However, this is only with all of the above evidence uploaded to a third-party hosting platform and provided to the A-Z team.
The worst thing about this is that the fraudulent customer normally gets away with it... that's why I strongly encourage you to report them to Action Fraud UK.
I wish you all the best with this issue - good luck.
Seller_76AUwmqvSyRIM
but then win on appeal and Amazon takes the hit
Is Amazon really that stupid? They have the buyer's card details, they can just recharge them.
If they don't, it just means that we pay for it in fees that are higher than they need to be. Amazon doesn't lose out.
Seller_Qwy1MSk3bgTlo
Id be getting the police involved, that's out and out fraud
Seller_ae51e0CJoHqCX
Be sure to come back and let us know how you got on with the appeal, it would be great to know if Amazon dismiss this slam dunk of an issue.
You win some and you lose some when there is ieven the slightest inambiguity.
No inambiguity so I hope Amazon will come to the right decision and go after the buyer on this one. They should have their buyer account removed for this to stop others from being ripped off.
Seller_pvx82zrXMTSpX
Unbelievably, you can only report a buyer on this platform for abusive messages. Whilst I agree that we should be accountable for our businesses, the fact that we as sellers can be reported hundreds of different ways without evidence whereas you can't flag a malicious buyer is a joke. In my opinion, Amazon has a duty of care under law to protect us and the communities in which they operate but they fail big time.
Seller_xrFHUXqTCM4YY
Honestly we are feedup with A to Z decision made in favour of customer without any investigation. This is one side, the other side is seller support staff, complete waste of time, we are dealing with a issue with a product in Canadian market place and hoenstly its disgracefull... without looking what we are selling and what document we sent to them to support, they keep sending ready made message again and again, not even a single character here and there.. complain multiple multiple time but this seller support staff specially the staff is just DISGRACEFUL.
Seller_xU4h6ZbAduf0O
I would be calling the Police on this one.
You would be surprised that they would very possibly take this one up with the evidence you have and the value of the item.
As you see so often, police normally don't bother with shoplifting prosecutions under £100 and end up with a caution.
But this is £450 and you have the box with the correct serial number on.
Chances are that if the police were to go to the property, they will find the actual product with numbers intact on it.
You have the details to phone their LOCAL police to report the theft/fraud.
Seller_07InCUKjXk5oG
Amazon is appalling in almost everything they do. They actively promote dishonesty and fraud, not to mention their woeful support and total contempt for their sellers.
Seller_FQd04NAaG9Ndk
Use the words "Fraudulent claim" in your appeal. My experience indicates claim is looked into more seriously by the Amazon A to Z bots when adding these words.
Seller_FQd04NAaG9Ndk
Use the words "Fraudulent claim" in your appeal. My experience indicates claim is looked into more seriously by the Amazon A to Z bots when adding these words.
Seller_OC4AKQTpHwKwL
Come off the platform, this will not be the last time this will happen to you
Seller_OC4AKQTpHwKwL
Come off the platform, this will not be the last time this will happen to you
Seller_pvx82zrXMTSpX
Sorry to hear this, @Seller_AUuRYDOSEgTRP. These customers fraudsters are the worst!
To begin, I would strongly encourage you to report this buyer to Action Fraud UK. Whilst it is unlikely the police will prosecute them on this occasion, their details will be added to a national database where enough flags on their details may lead to action. By doing this you would be protecting other businesses throughout the UK.
I have already written about my desire to see Amazon exercise a greater duty of care to protecting paying members of their marketplace (sellers) from malicious buyers (fraud, defamation, etc). You can read and share your thoughts here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/bf724e00-7fbf-43f4-acb4-99da2a21317f?postId=bf724e00-7fbf-43f4-acb4-99da2a21317f
As a fellow seller of electrical devices/items, we see this all the time. Whilst I cannot help your particular case now, I can share the procedure we go through when we receive a return request for these types of items. Feel free to adopt any of these points in the future to protect your business. I apologise in advance if you do any of these already, I am simply seeking to share practices that have helped us!
Pre-Fulfilment
We scan the serial numbers of each item that we receive in our inventory and scan this once again when it is picked for dispatch to a customer. We record the full serial number of the device against the Order ID. We record the weight of the package and send it Royal Mail, Tracked with Signature or even Special Delivery depending on the value.
Return Request
The minute we receive a return request (before it is back in our possession), we reach out to the customer to ask for more information and reassure them that we are eager to find a speedy resolution. Most importantly, we list the full serial number as such: "For full transparency, we are expecting to receive 'XXXXX' device with Serial Number: 'YYYYYYY'." We have found that this action deters actors wishing to swap old for new or models etc.
However, we do not share the expected weight of the package, as this too is one of our security measures. If we are covering the Return Label, we send across a label that ensures the item is photographed by the courier upon delivery. This can be used to counter the "I didn't send the item back in that packaging" argument in a later step.
Assessing the Return
To begin, we take the return at the earliest opportunity and start video recording. We place it on a weighing scale and compare it to the expected weight (accounting for slight variation based on packaging, etc.). Following this check, we then give the camera a full 360 view of the return and start opening it slowly, repeating the serial number we are expecting to see (and provided to the customer in buyer-seller messaging earlier!). We check the outer packaging for this confirmation and then for opened units, confirm the serial number on the device. Whilst doing this, we also assess the return for packaging damage and the condition of the electrical device.
It's really important here as under consumer law in the UK, customers have the right to open and inspect most items before changing their mind, but the key word here is inspect. If your footage/evidence can prove the customer has done more than this for an electrical item which may or may not have had security/factory seals, you may have the right to retain a partial refund for loss of value. But it is at your own discretion and you may receive negative feedback from the customer.
If the serial number is different, removed or tampered with, we offer to return the item to the customer at their own expense but clearly explain why we will not entertain a refund or any sorts. If the customer is adamant on claiming via Amazon, we provide all of the evidence to the A-Z team.
Speaking of which, if the customer counter-claims that it looks nothing like their return in any screenshots you may choose to provide to them, simply refer to the courier proof of delivery image.
Result
In situations such as the one you have encountered, unbelievably we often find that we too lose the initial A-Z claim and then win on appeal where Amazon will usually take the hit. However, this is only with all of the above evidence uploaded to a third-party hosting platform and provided to the A-Z team.
The worst thing about this is that the fraudulent customer normally gets away with it... that's why I strongly encourage you to report them to Action Fraud UK.
I wish you all the best with this issue - good luck.
Seller_pvx82zrXMTSpX
Sorry to hear this, @Seller_AUuRYDOSEgTRP. These customers fraudsters are the worst!
To begin, I would strongly encourage you to report this buyer to Action Fraud UK. Whilst it is unlikely the police will prosecute them on this occasion, their details will be added to a national database where enough flags on their details may lead to action. By doing this you would be protecting other businesses throughout the UK.
I have already written about my desire to see Amazon exercise a greater duty of care to protecting paying members of their marketplace (sellers) from malicious buyers (fraud, defamation, etc). You can read and share your thoughts here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/bf724e00-7fbf-43f4-acb4-99da2a21317f?postId=bf724e00-7fbf-43f4-acb4-99da2a21317f
As a fellow seller of electrical devices/items, we see this all the time. Whilst I cannot help your particular case now, I can share the procedure we go through when we receive a return request for these types of items. Feel free to adopt any of these points in the future to protect your business. I apologise in advance if you do any of these already, I am simply seeking to share practices that have helped us!
Pre-Fulfilment
We scan the serial numbers of each item that we receive in our inventory and scan this once again when it is picked for dispatch to a customer. We record the full serial number of the device against the Order ID. We record the weight of the package and send it Royal Mail, Tracked with Signature or even Special Delivery depending on the value.
Return Request
The minute we receive a return request (before it is back in our possession), we reach out to the customer to ask for more information and reassure them that we are eager to find a speedy resolution. Most importantly, we list the full serial number as such: "For full transparency, we are expecting to receive 'XXXXX' device with Serial Number: 'YYYYYYY'." We have found that this action deters actors wishing to swap old for new or models etc.
However, we do not share the expected weight of the package, as this too is one of our security measures. If we are covering the Return Label, we send across a label that ensures the item is photographed by the courier upon delivery. This can be used to counter the "I didn't send the item back in that packaging" argument in a later step.
Assessing the Return
To begin, we take the return at the earliest opportunity and start video recording. We place it on a weighing scale and compare it to the expected weight (accounting for slight variation based on packaging, etc.). Following this check, we then give the camera a full 360 view of the return and start opening it slowly, repeating the serial number we are expecting to see (and provided to the customer in buyer-seller messaging earlier!). We check the outer packaging for this confirmation and then for opened units, confirm the serial number on the device. Whilst doing this, we also assess the return for packaging damage and the condition of the electrical device.
It's really important here as under consumer law in the UK, customers have the right to open and inspect most items before changing their mind, but the key word here is inspect. If your footage/evidence can prove the customer has done more than this for an electrical item which may or may not have had security/factory seals, you may have the right to retain a partial refund for loss of value. But it is at your own discretion and you may receive negative feedback from the customer.
If the serial number is different, removed or tampered with, we offer to return the item to the customer at their own expense but clearly explain why we will not entertain a refund or any sorts. If the customer is adamant on claiming via Amazon, we provide all of the evidence to the A-Z team.
Speaking of which, if the customer counter-claims that it looks nothing like their return in any screenshots you may choose to provide to them, simply refer to the courier proof of delivery image.
Result
In situations such as the one you have encountered, unbelievably we often find that we too lose the initial A-Z claim and then win on appeal where Amazon will usually take the hit. However, this is only with all of the above evidence uploaded to a third-party hosting platform and provided to the A-Z team.
The worst thing about this is that the fraudulent customer normally gets away with it... that's why I strongly encourage you to report them to Action Fraud UK.
I wish you all the best with this issue - good luck.
Seller_76AUwmqvSyRIM
but then win on appeal and Amazon takes the hit
Is Amazon really that stupid? They have the buyer's card details, they can just recharge them.
If they don't, it just means that we pay for it in fees that are higher than they need to be. Amazon doesn't lose out.
Seller_76AUwmqvSyRIM
but then win on appeal and Amazon takes the hit
Is Amazon really that stupid? They have the buyer's card details, they can just recharge them.
If they don't, it just means that we pay for it in fees that are higher than they need to be. Amazon doesn't lose out.
Seller_Qwy1MSk3bgTlo
Id be getting the police involved, that's out and out fraud
Seller_Qwy1MSk3bgTlo
Id be getting the police involved, that's out and out fraud
Seller_ae51e0CJoHqCX
Be sure to come back and let us know how you got on with the appeal, it would be great to know if Amazon dismiss this slam dunk of an issue.
You win some and you lose some when there is ieven the slightest inambiguity.
No inambiguity so I hope Amazon will come to the right decision and go after the buyer on this one. They should have their buyer account removed for this to stop others from being ripped off.
Seller_ae51e0CJoHqCX
Be sure to come back and let us know how you got on with the appeal, it would be great to know if Amazon dismiss this slam dunk of an issue.
You win some and you lose some when there is ieven the slightest inambiguity.
No inambiguity so I hope Amazon will come to the right decision and go after the buyer on this one. They should have their buyer account removed for this to stop others from being ripped off.
Seller_pvx82zrXMTSpX
Unbelievably, you can only report a buyer on this platform for abusive messages. Whilst I agree that we should be accountable for our businesses, the fact that we as sellers can be reported hundreds of different ways without evidence whereas you can't flag a malicious buyer is a joke. In my opinion, Amazon has a duty of care under law to protect us and the communities in which they operate but they fail big time.
Seller_pvx82zrXMTSpX
Unbelievably, you can only report a buyer on this platform for abusive messages. Whilst I agree that we should be accountable for our businesses, the fact that we as sellers can be reported hundreds of different ways without evidence whereas you can't flag a malicious buyer is a joke. In my opinion, Amazon has a duty of care under law to protect us and the communities in which they operate but they fail big time.
Seller_xrFHUXqTCM4YY
Honestly we are feedup with A to Z decision made in favour of customer without any investigation. This is one side, the other side is seller support staff, complete waste of time, we are dealing with a issue with a product in Canadian market place and hoenstly its disgracefull... without looking what we are selling and what document we sent to them to support, they keep sending ready made message again and again, not even a single character here and there.. complain multiple multiple time but this seller support staff specially the staff is just DISGRACEFUL.
Seller_xrFHUXqTCM4YY
Honestly we are feedup with A to Z decision made in favour of customer without any investigation. This is one side, the other side is seller support staff, complete waste of time, we are dealing with a issue with a product in Canadian market place and hoenstly its disgracefull... without looking what we are selling and what document we sent to them to support, they keep sending ready made message again and again, not even a single character here and there.. complain multiple multiple time but this seller support staff specially the staff is just DISGRACEFUL.
Seller_xU4h6ZbAduf0O
I would be calling the Police on this one.
You would be surprised that they would very possibly take this one up with the evidence you have and the value of the item.
As you see so often, police normally don't bother with shoplifting prosecutions under £100 and end up with a caution.
But this is £450 and you have the box with the correct serial number on.
Chances are that if the police were to go to the property, they will find the actual product with numbers intact on it.
You have the details to phone their LOCAL police to report the theft/fraud.
Seller_xU4h6ZbAduf0O
I would be calling the Police on this one.
You would be surprised that they would very possibly take this one up with the evidence you have and the value of the item.
As you see so often, police normally don't bother with shoplifting prosecutions under £100 and end up with a caution.
But this is £450 and you have the box with the correct serial number on.
Chances are that if the police were to go to the property, they will find the actual product with numbers intact on it.
You have the details to phone their LOCAL police to report the theft/fraud.
Seller_07InCUKjXk5oG
Amazon is appalling in almost everything they do. They actively promote dishonesty and fraud, not to mention their woeful support and total contempt for their sellers.
Seller_07InCUKjXk5oG
Amazon is appalling in almost everything they do. They actively promote dishonesty and fraud, not to mention their woeful support and total contempt for their sellers.
