Is anything changed with German Customs? Why are they charging fees to customers?

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Seller_2EG6N58tYDYmC

Is anything changed with German Customs? Why are they charging fees to customers?

Hi

I’ve started receiving complaints from customers about having to pay customs fees on their orders. The parcels were sent via Royal Mail with IOSS details included and CN22 labels attached

Has anything changed in Germany’s customs regulations that we might not be aware of?

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Seller_ZQyopdiwkUHOZ

Not that I'm aware of. Were they business customers? Which IOSS number were you using; the one ending 1405?

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