We are a UK established business for VAT purposes and have been paying our VAT in the UK since inception in 2021. Our principal place of business is also the UK, as per the HMRC VAT certificate and HMRC online system, despite providing proof of UK establishment to Amazon they have not released our disbursements.

We have sent the official letter from HMRC confirming that we are a UK established business and yet despite that submission on the Account Health page, there has been no response from Amazon?

Has someone else also faced this kind of problem with Amazon?

Seen a few discussions regarding this but none quite like ours.. anyone got any ideas as Amazon keep replying with the same notification wehich HMRC have already said they cannot help with.

Current Summary

1. We are a new company (trading under 3 months) with no VAT Registration number as we are well under threshold.

2. Received notification that our funds are being held as Amazon have received “a notice from the UK tax authority, His Majesty’s Revenue and Customs (HMRC), that they have determined that you are not established in the UK for VAT purposes.”.

3. I have communicated with HMRC as directed who have confirmed in writing that there has been/is no enquiry into us (GXETrades Ltd).

4. HMRC also said that because there is no enquiry into us (GXETRADES LTD) HMRC cannot provide have any indication of UK VAT Establishment and that it is up to us to determine that ourselves.

5. According to HMC and Amazon guidelines we are 100% UK VAT established (proof previously provided).

6. We took over this Amazon account from another company (since closed down) about 2 months ago.

7. Amazon just keep asking for the confirmation from HMRC (that they cannot give) and are holding almost £6k of our funds for 2 weeks now.

As a new company we obviously cannot continue wiuth no income so any advice would be welcome.

It seems this is an issue a lot of people have.

Recently we got a notification in Account Health that Amazon has received a notice that HMRC has determined that we are not UK Based company. We are a UK registered company and registered to pay VAT so we are not sure how this has come about. All our business operations is in the UK, where our office and warehouse is located.

In the notification, Amazon requires a letter from HMRC to confirm that we are established in the UK for VAT Purposes, however, when we sent HMRC an email to request this they responded back with a letter to say that they can not provide this and that we should contact directly with Amazon if they have incorrectly treated our business.

As per the guidelines to submit evidence for Determination of "Establishment" for UK VAT, we have sent them additional documents but they have all not been accepted. We really dont know where to go from here.

We have seen in other threads to resolve this we would need to send an email to the managing director, register an complaint with Small Business Commissioner and send an email to an escalation team at Amazon. To be honest it does seem a lot of hoops to jump to get this resolved but we think this is the only option since we are going back and forth in circles.

Does anyone have any advice to get this resolved?