Please help us to solve the issures about kichen knives!!
Please help us as soon as possible! @Roberto_Amazon
we are a kitchen knife seller, our 19 SKUs was suddenly suspending without any notification which requied approval to sell (restricted category rp_3p_offer)，they are all normal kitchen knives, not restricted knife, this problem we have met before, about 4 SKUs before 3 years, but we can't solve it before.
this problem seriously affect our sales, we're losing our chance to sell in the busiest season of the year, we have done nothing wrong, many other seller sell their products normally, it's not fair.
The Amazon's Seller support can not resolve it, the case ID is 10584597122, please help us! thank you very much!
Please help us to solve the issures about kichen knives!!
Please help us as soon as possible! @Roberto_Amazon
we are a kitchen knife seller, our 19 SKUs was suddenly suspending without any notification which requied approval to sell (restricted category rp_3p_offer)，they are all normal kitchen knives, not restricted knife, this problem we have met before, about 4 SKUs before 3 years, but we can't solve it before.
this problem seriously affect our sales, we're losing our chance to sell in the busiest season of the year, we have done nothing wrong, many other seller sell their products normally, it's not fair.
The Amazon's Seller support can not resolve it, the case ID is 10584597122, please help us! thank you very much!
14 replies
Seller_MCLmkJcL7iQ9c
The same exact thing happened to my Kitchen Knives listings 7 days ago and I have had no success. I am also a UK seller.
I have tried to escalate and still no success.
Do you have any advice?
Seller_MCLmkJcL7iQ9c
@Seller_WEYsSx1vCfQHU
How far did you escalate the case and what response did you get?
See my responses below attached - as you can see the internal team keeps saying I will be updated and yet no update ever comes....
Sarah_Amzn
Hello @Seller_WEYsSx1vCfQHU,
Thank you for posting on Forums!
I'm Sarah with Amazon.
I see the partner team has addressed your inquiry through Case ID 10600989492 some hours ago. Please keep engaging with them via the same case until your concern is fully resolved.
Kind regards,
Sarah.
Seller_WEYsSx1vCfQHU
Hello Sarah,
Thanks for you reply, the result is "According to Amazon guidelines {UK_CRT_Bladed_Products_Age_Verification}, this product is identified as (uk_18_knife) and therefore the ASIN cannot be reinstated."
Please help us to solve the issures about kichen knives!!
Please help us as soon as possible! @Roberto_Amazon
we are a kitchen knife seller, our 19 SKUs was suddenly suspending without any notification which requied approval to sell (restricted category rp_3p_offer)，they are all normal kitchen knives, not restricted knife, this problem we have met before, about 4 SKUs before 3 years, but we can't solve it before.
this problem seriously affect our sales, we're losing our chance to sell in the busiest season of the year, we have done nothing wrong, many other seller sell their products normally, it's not fair.
The Amazon's Seller support can not resolve it, the case ID is 10584597122, please help us! thank you very much!
Please help us to solve the issures about kichen knives!!
Please help us as soon as possible! @Roberto_Amazon
we are a kitchen knife seller, our 19 SKUs was suddenly suspending without any notification which requied approval to sell (restricted category rp_3p_offer)，they are all normal kitchen knives, not restricted knife, this problem we have met before, about 4 SKUs before 3 years, but we can't solve it before.
this problem seriously affect our sales, we're losing our chance to sell in the busiest season of the year, we have done nothing wrong, many other seller sell their products normally, it's not fair.
The Amazon's Seller support can not resolve it, the case ID is 10584597122, please help us! thank you very much!
Please help us to solve the issures about kichen knives!!
Please help us as soon as possible! @Roberto_Amazon
we are a kitchen knife seller, our 19 SKUs was suddenly suspending without any notification which requied approval to sell (restricted category rp_3p_offer)，they are all normal kitchen knives, not restricted knife, this problem we have met before, about 4 SKUs before 3 years, but we can't solve it before.
this problem seriously affect our sales, we're losing our chance to sell in the busiest season of the year, we have done nothing wrong, many other seller sell their products normally, it's not fair.
The Amazon's Seller support can not resolve it, the case ID is 10584597122, please help us! thank you very much!
14 replies
14 replies
Seller_MCLmkJcL7iQ9c
The same exact thing happened to my Kitchen Knives listings 7 days ago and I have had no success. I am also a UK seller.
I have tried to escalate and still no success.
Do you have any advice?
Seller_MCLmkJcL7iQ9c
@Seller_WEYsSx1vCfQHU
How far did you escalate the case and what response did you get?
See my responses below attached - as you can see the internal team keeps saying I will be updated and yet no update ever comes....
Sarah_Amzn
Hello @Seller_WEYsSx1vCfQHU,
Thank you for posting on Forums!
I'm Sarah with Amazon.
I see the partner team has addressed your inquiry through Case ID 10600989492 some hours ago. Please keep engaging with them via the same case until your concern is fully resolved.
Kind regards,
Sarah.
Seller_WEYsSx1vCfQHU
Hello Sarah,
Thanks for you reply, the result is "According to Amazon guidelines {UK_CRT_Bladed_Products_Age_Verification}, this product is identified as (uk_18_knife) and therefore the ASIN cannot be reinstated."
Seller_MCLmkJcL7iQ9c
The same exact thing happened to my Kitchen Knives listings 7 days ago and I have had no success. I am also a UK seller.
I have tried to escalate and still no success.
Do you have any advice?
Seller_MCLmkJcL7iQ9c
The same exact thing happened to my Kitchen Knives listings 7 days ago and I have had no success. I am also a UK seller.
I have tried to escalate and still no success.
Do you have any advice?
Seller_MCLmkJcL7iQ9c
@Seller_WEYsSx1vCfQHU
How far did you escalate the case and what response did you get?
See my responses below attached - as you can see the internal team keeps saying I will be updated and yet no update ever comes....
Seller_MCLmkJcL7iQ9c
@Seller_WEYsSx1vCfQHU
How far did you escalate the case and what response did you get?
See my responses below attached - as you can see the internal team keeps saying I will be updated and yet no update ever comes....
Sarah_Amzn
Hello @Seller_WEYsSx1vCfQHU,
Thank you for posting on Forums!
I'm Sarah with Amazon.
I see the partner team has addressed your inquiry through Case ID 10600989492 some hours ago. Please keep engaging with them via the same case until your concern is fully resolved.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_WEYsSx1vCfQHU,
Thank you for posting on Forums!
I'm Sarah with Amazon.
I see the partner team has addressed your inquiry through Case ID 10600989492 some hours ago. Please keep engaging with them via the same case until your concern is fully resolved.
Kind regards,
Sarah.
Seller_WEYsSx1vCfQHU
Hello Sarah,
Thanks for you reply, the result is "According to Amazon guidelines {UK_CRT_Bladed_Products_Age_Verification}, this product is identified as (uk_18_knife) and therefore the ASIN cannot be reinstated."
Seller_WEYsSx1vCfQHU
Hello Sarah,
Thanks for you reply, the result is "According to Amazon guidelines {UK_CRT_Bladed_Products_Age_Verification}, this product is identified as (uk_18_knife) and therefore the ASIN cannot be reinstated."
