Countries
Read onlyALL OF MY SALES AMOUNT FROM 2023 JULY ARE IN RESERVED ACCOUNT AND NOTHING TO PAY US. PLEASE HELP IF WE HAVE TO DO ANYTHING FOR AMAZON USA !!, OBVIOUSLY NO ONE CAN CONTINUE BUSINESS WITHOUT PAYMENT, WITHOUT HELP.
@Seller_3q4pvOv0xEamN
Hello there, my name is CR and want to see if I can find out some more information on what may be going on here. I have a couple of questions for you that will help me investigate this further:
Are you saying your funds are held in account level reserve and you have not received a disbursement since 2023?
Have you opened a case with Seller Support on this yet? If not, please do so by following the hyperlink above. If you have, please do provide that case #(s) below and I'd be happy to take a further look at your issue there and read through any correspondence provided to date.
I'll hang tight here for your reply.
CR_AMazon
@Seller_3q4pvOv0xEamN
Hello again, CR back here.
I wanted to let you know I had a chance to peek into your account and see that you had opened a few cases about this that had been transferred, but never further responded to it appears.
I am going to put some information together and engage the appropriate partner team to see if we can get you some more information.
I am going to take care of this now, and as soon as I hear anything back from the team, I'll be sure to return back here and @ tag you for visibility.
Thank you for your continued patience.
CR_Amazon
Hello again @Seller_3q4pvOv0xEamN
I wanted to circle back with you here to let you know that I was able to successfully get this looked into by the appropriate partner team.
This created a new case #15208586151 which you can find now within your case log. I do see that you have not yet visited it, so please do follow along in the above case as this will be where all further updates related to your issue will take place.
I am happy I was able to be of assistance here and thank you for visiting the seller forums.
Have a terrific rest of the week ahead!
CR_Amazon