Buyer left feedback that is purely defamation, support has not helped
Order ID: 114-7633598-1619405
Existing cases: 17422945721, 17375821561
USPS delayed this buyer's delivery due to weather (back in March). The buyer then began to blame me and sent me an extremely rude and belligerent message including various threats. I refunded the person to resolve the issue. They then left me feedback stating the following:
"What a pathetic company. It took them 20 days and still could not send me my purchase. Games played with shipping. They kept putting out a new date as to when the product would arrive. Funny but it never arrived. Never again and don't you purchase from either.. You will be sorry. "
USPS kept a detailed log of the delays, including a delay due to no secure area to leave their package (the box was 16x12x8). Also, it was delayed by 3 days beyond the deliver by date.
This message is purely defamation, and per Amazon's policies (https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF#GUID-9CC60549-85B9-4C06-BF30-A2F2B269F44C__SECTION_D3312F3190B64B00952DDDB40353BD0D)
"Profanity or harassment
It's OK to question beliefs and expertise, but be respectful. We don't allow:
Profanity, obscenities, or name-calling
Harassment or threats
Attacks on people you disagree with
Libel, defamation, or inflammatory content
Drowning out opinions. Don't post from multiple accounts or coordinate with others."
Can a mod please help me remove this feedback? Support has not offered any "support", instead they divert to canned responses and don't seem to understand what defamation means.
@Danny_Amazon, @Blake_Amazon, @Bryce_Amazon @Cade_Amazon
Thanks.
5 replies
Seller_gGFQkYgUravNd
What do you think "defamation" means? I don't think it means what you think it means.
Seller_rGcQW1yb6ZWbC
Did you use Amazon's 'buy shipping,' and ship on time? If not, then Amazon will not consider it at all. If you did, then you can try to convince Amazon that it was a shipping/delivery issue out of your control. Although it does reference your customer service, and is not totally about shipping. But, it is your best shot.
They did not use any profanity. So that defense, as you figured out, will get you no where. They have to use one of George Carlin's words.
Next time - when a buyer asks about shipping/delivery time frames and the order is not delivered on time, tell them to file an A to Z claim. If you use Amazon's buy shipping, the claim will be covered and you will not have this issue.
Throwing money back at the buyer is not always the best way 'to resolve the issue.' When they first contacted you with threats, did you report the message to Amazon? How did you respond?
Seller_roNdLQpqbVoOH
Absolutely.
Unless I, as a seller, had made an egregious misstep, I wouldn't even consider it in a case like this.
No extortion for me today, thanks.
