My UAE station has been suspended due to the inability to verify my seller identity information or sales history. The email did not specify what materials I need to submit, but the appeal portal prompted me to submit a water, electricity, and coal network bill
Because the water and electricity bills for my office address are paid by the property management, and they do not cooperate with us in providing water and electricity bills, we have provided valid broadband bills from the past 90 days to verify my address. My broadband bill address is consistent with my office address, and I have also submitted a proof letter for the payment account. I have submitted the purchase contract and invoice for the products I uploaded on Amazon Mall, as well as screenshots of the shipment status. I have also provided my product list and FBA order screenshots. I have explained that my seller identity information can be verified, and my account has sales history records. However, my appeal has been rejected by Amazon, and I can only continue to supplement new materials and explanations to continue my appeal. But time and time again, I have been rejected by Amazon, and my account does not have an entrance for immediate communication with the seller support team, I can only seek help in the form of an email, but each email reply is repetitive and without any help
Why was my submission rejected by Amazon even though all the materials I submitted were genuine and verifiable? I hope to receive Amazon's help. Who can help me? I hope to confirm my seller identity information through video verification and eliminate Amazon's misunderstandings
