Lately, we keep getting SAFE-T claims denied for the reason that the products are eligible for FREE Returns. In last 3 times, the buyers returned the products because they bought the wrong size or it was incompatible for their use. For both these reasons, per Amazon policy, the customer pays for return shipping. In the past, I've always gotten these claims granted. But not for the last 3 SAFE-T claims.
SAFE-T Claim ID:
66017-47650-2362847
28905-89749-0906644
71826-50107-6476161
Here's the actual denial for all 3: "The item you requested reimbursement for return label cost is eligible for free returns. For more information about Amazon’s return policies, visit "Return Costs": https://www.amazon.com/gp/help/customer/display.html?nodeId=202075130"
The product pages display this RETURN POLICY: "This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns. Read full return policy https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7&ref_=dp_ret_policy
The product page does NOT say FREE Returns.
