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Read onlyour company has an ongoing issue with featured offer we are making no sales I have contacted the managing director multiple times about this and no response this is over 4 weeks now
unnceptable
case id 9769998172
His office is probably inundated with minor queries from sellers. And he can't help with why seller's have low or no sales.
Look at your keywords, product titles and descriptions etc
There is a long thread re. Featured Offer/Buy box, as many sellers lost theirs, and Spencer one of the forum mods was supposed to be looking into it.
Here is the thread: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5