As a former Evri driver, yes the answers above are correct. You have to specifically arrange a collection. What vehicle they turn up in depends on the driver, personal vehicles. Technically Evri drivers are self employed and get a set route and manifest to check through in the morning. Some places (Shein/Temu kind of thing) offer a free Evri return so we had those as 'one off' collections. One offs like that have to be booked online though im told its a fiddly process if you already have the label and arent buying it through Evri or have account set up. Your driver most likely will always do your route and if youre lucky will let you have their phone number. I did for a lady who had quite a lot of 'return collectons' but couldnt manage to book online. Technically we could scan returns on the doorstep but it resets the entire days route (as its not on the manifest) and the app only lets you reset the route once so unless you have a helpful driver theyll prob refuse it. She still txts me about parcels every so often LOL Evri as a courier.... if you (and your customer) have a good route driver youre fine, but they have a high staff turnover......