What is my Actual Seller Account Status And How Do I Appeal?

Hi Guys,

Having a big issue here at the moment. I have already amended my POA having posted a previous thread on this. In short on Thursday our Amazon Selling account was deactivated but it appears I cannot appeal even though in the email Amazon sent me they said I had the right to appeal? The reason for the deactivation is over a misunderstanding as some of our products got held up in customs as we were dropshipping a few products. We moved away from dropshipping before the deactivation kicked in as we were planning to send all future stock FBA only to avoid this. Amazon has removed my authorisation from my UK seller central so I can not appeal that way and the email I was told to send the appeal to in the first place came back yesterday and said that they no longer accept appeals via email.

I’m struggling on what to do now as from what I can make out in Amazon’s eyes they are accusing me of trying to defraud people when this is not the case - 20 affected orders out of over 600 orders. Please find the email below. If anyone can help I’d much appreciate it.

Dear Accessories_WarehouseUK, Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled. Why is this happening? We have taken this measure because information available to us indicates that you have not fulfilled orders after confirming shipment. Please review Amazon’s policy regarding Account Health (https://sellercentral-europe.amazon.com/gp/help/G200205250) and the Seller Code of Conduct (https://sellercentral-europe.amazon.com/gp/help/1801). Has your account been deactivated in error? If you believe there has been an error, please submit an explanation. Your explanation should include the following information: – Evidence or examples that demonstrate that your account complies with our Amazon Seller Code of Conduct and Monitor Your Account health policies. – Evidence or examples that demonstrate your orders have been shipped and delivered. How do I send the required information? Submit this information to selling-partner-action-review@amazon.co.uk. After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.co.uk. We will conduct a separate investigation to evaluate your account and if we confirm fraudulent activity or find that you have engaged in deceptive or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account. Thank you, Amazon.co.uk
Sincerely Seller Performance Team Amazon.com http://www.amazon.com