Account Suspension Due to Upgrade from Individual to Professional – Requesting Assistance
Hello everyone,
I’d like to know if anyone has experienced a similar situation or can offer me some guidance.
Some time ago, I opened an individual seller account on Amazon, but I never made any sales; I simply created the account and filled in the required information. After a year, due to personal issues (surgeries, transplant, etc.), I finally decided to reactivate my account and upgrade it from an individual seller account to a professional seller account in order to start selling.
However, when I made this update, Amazon suspended my account because it appears to link me with the store name from the initial account. It seems they are considering both as if they were different accounts, but in reality, it is the same account—I merely updated my information to sell as a professional.
I don’t understand why Amazon sees two accounts when all I did was update my seller profile from individual to professional, using the same account, the same email, and the same details.
Has anyone experienced something similar or can offer any solution or advice on how to resolve this issue? I have already tried appealing, but they keep saying that I haven’t provided enough information, and I still don’t understand why they are linking me to an account that is actually just an update.
I appreciate any help or experience you can share.
6 replies
Seller_rI7BZIczK8iAC
There is no "initial" and actual account. You have ONE seller account according to your sayings, created choosing the "Individual selling plan" (free) and then upgraded to the "Professional Selling plan" ($ 39.99 per month).
So, there is ANOTHER reason for having suspended your account. Probably you indeed created a second account, thinking that doing so you upgraded it from Individual to Professional selling plan. Copy and paste the whole email Amazon sent you regarding this deactivation.
Also, you didn't spend one hour in Seller University (in your seller central) because you confound all expressions.
You can not upgrade from account to account, but from selling plan to selling plan.
An account can be linked to another account, and not to another store name. You can change your store name without problem in your one and only seller account. And the store name has nothing to do with your Individual or Professional selling plan.
No, you didn't update your seller profile as I explained above but your selling plan.
You may find all this very confusing. Why? Because you didn't LEARN how the platform works. It is a self service platform where the seller has to fix and press the buttons himself. Begin with Seller University to at least understand the basics:
Seller_i6S8knzW6zU6Z
Hi @Seller_1QEuNptMqparW,
I understand how frustrating this situation must be. I think I can help explain what's happening with your upgrade process.
According to Amazon's help page Switch to a Professional selling plan, there's actually a standard review process when upgrading from Individual to Professional. The help page notes: "To help us maintain a trusted marketplace for buyers and sellers, we review all requests to upgrade a selling plan and will ask you to provide additional documentation."
Here's what typically happens:
After requesting an upgrade, you should receive an email within 72 hours that lists specific documentation Amazon needs. During this review period, your listings are temporarily suspended - this is completely normal and happens to everyone upgrading their account.
Since you mentioned Amazon keeps saying you "haven't provided enough information," I'd suggest checking that initial upgrade documentation email carefully. It should spell out exactly what they need from you. Sometimes these emails can end up in spam folders, so it might be worth checking there too if you haven't seen it.
Best regards, Michael
Atlas_Amazon
Hello @Seller_1QEuNptMqparW
Thank you for the information provided regarding the recent impact to your account that you have observed. I understand that you noticed the impact once you had made changes to the account selling plan. I do want to provide guidance as I understand that this can be a very complex situation, and I do want to assist you in moving forward.
If the messaging provided to you includes your store name as the account that our team has found an association to, then it is likely that they are in fact referring to the same account, just a different marketplace. Have you had a chance to review all of the other markets you are registered in to see if any of them have been impacted?
We would advise on checking them if you have not done so already. You should have the option to flip through your markets at the top of the seller central page by selecting where it has your name and the current market that you are in. If this does not reflect the other markets, we would advise on checking this page on global seller verification that does have a list that includes links.
Once you have identified the specific market that has been impacted, you will want to review the performance notifications to identify the issue that has caused the concern. You will want to take action to resolve the issues to be able to take action for the restrictions on your US market as you can only submit an appeal once you can confirm that the other store has been reactivated.
We encourage you to review and refer back to this thread if you have any additional questions regarding the process for appealing this concern.
Best,
Atlas
Seller_LvikvLIShLw0U
welcome to amazon were I need 22 characters
