after 30 days i received return from buyer

I have received a product return after 30 days from the customer. I know the product condition is totally damaged and totally obsolete in this condition. Why does Amazon give them a refund to the buyer? This is totally a monopoly at the buyer side. Why is Amazon not taking action against this buyer?

115 views

5 replies

Manage Buyer Experience

Tags:Return shipment

5 replies

Seller_IOkoD5v9ONkXa

a month ago

In reply to: Seller_mGZ6ZLTljZh5q’s post

Welcome to Amazon! This is Customer first Policy, and Sellers will face losses. You can raise claim under FBA Damaged Items Policy, with all photos, proofs etc. But this is the truth of selling on Amazon, and your margins must account for a certain % of such cases. Please note these are exceptions and not the norm, so make your profits on the normal purchases to compensate for these return losses.

Seller_15aXSYKL68PIN

a month ago

In reply to: Seller_mGZ6ZLTljZh5q’s post

amazon always do the same we sent new item customer damage them while use an amazon refund full with shipping fees which is help scamers

Noor_Amazon_

3 weeks ago

In reply to: Seller_mGZ6ZLTljZh5q’s post

Hi @Seller_mGZ6ZLTljZh5q,

To better understand, the product was actually returnable or not? If yes, have you filed a complaint regarding the product's condition?

Regards,

Noor

Follow this discussion to be notified of new activity