Hello all,
I need help to solve my problem.
we settled a limited company in the UK with my friend in order to sell on Amazon.
I created a seller account with email 11111111@gmail.com and the verification process took some time and I couldn’t provide the required document.

so my other shareholder tried to open a seller account with email 2222222@gmail.com with the same business details because he was able to provide all the required documents for verification and forget about the account with 1111111@gmail.com.

now we faced a problem that both of them are deactivated with the same notification email.

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Dear

We have reviewed the document(s) you recently provided but do not have enough information to reactivate your seller account at this time. We were unable to verify the document(s) you provided. During our review, you will not be able to sell on Amazon. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. If you currently sell on Amazon, we need additional documentation to verify your payment methods and your identity.

How do I reactivate my account?
Please confirm that there is a valid credit card on file, and provide the requested document(s) in .pdf, .png, .jpeg, or .gif format.

The name and address on the document(s) must match your name and address in Seller Central. Please certify that you have provided the document(s) in one of the supported languages. Supported languages include: Arabic, simplified Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, and Turkish. If the documents provided are not in any of the supported languages, then the original document must also include a notarized translation into one of the languages mentioned above.

How do I send the required information?
Please submit your documents by following this link: https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_ap.

Once we receive your documents, we will review them and decide whether you may sell on Amazon again.

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.

We’re here to help
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-investigate@amazon.co.uk.

You can view your account performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS App (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8)
– Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB)
Sincerely,
Seller Performance Team
Amazon.co.uk

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I tried to explain everything in my appeal as below

Dears,

We recognize and understand the mistakes we made to bring us to this point.

These are our mistakes:

last August, I tried to make separate selling account 1111111@gmail.com instead of keeping it in one account with my personal buying 22222222@gmail.com
the verification process for 1111111111@gmail.com was difficult at the beginning and took much time because of our lake of knowledge to Amazon terms and agreements, especially
section 3 of Amazon’s Business Solutions Agreement.
so that we tried to register another seller account with 22222222@gmail.com (sole trader) and the process was easy and fine.
then we found that we have 2 accounts one of them is deactivated and the second one is active.
as we need to start a business and start professionally we request to transfer the account of 22222222@gmail.com from solo trader to be professional account because it is already active and had no problem.

Our Plan of Action steps we have taken and will continue to take:

Making sure the previously attempted separate selling account 111111111@gmail.com is reactivated then will close one of them.
Make sure to never again attempt to make separate selling account or 2nd selling account.
Make sure no family member is attempting to sell at Amazon.

we are looking forward to hearing from you.

Sincerely,

but I got this reply.

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Dear UNION BROS,

Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided.

What happens if my account is not reactivated?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.

We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team