Error 5461 while trying to create a Variation
Hello: feeling extremely frustrated as I cannot list a variation of my product as seller support keeps rejecting my application without giving proper reasoning which can be used to help fix the issue.
Any insights which can help would be great.
Seller supports response is below:
Hello from Amazon Selling Partner Support,
Thank you for your patience. This is a follow up for the 5461 error which you are facing while trying to list a product for the brand "Premiumspec". We understand that this could be an inconvenience. We will certainly work on this issue to provide resolution right away.
Upon reviewing, we were unable to find conclusive search results on the product with Brand name “Premiumspec” having Product title “xxxxxxxxxx"
We regret to inform you that we are rejecting this appeal.
If you believe our rejection was made in error, please provide us with supporting information (e.g., a valid Brand or 3P webpage link with the Product listed).
For more information please refer the page given below:
https://sellercentral.amazon.com/help/hub/reference/G201844590
Your understanding is appreciated in this matter.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
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2 replies
Cooper_Amazon
Good Morning @Seller_8LrcO7g1FmfW5, I am escalating your case to an internal support team to review. They should get back to us within the next few business days. Hope you have a nice weekend. Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_8LrcO7g1FmfW5 - Our partner team has reached out to you on case ID 14504358641 and is actively reviewing your 5461 error when trying to create a variation family. Please continue to follow case ID 14504358641 and share any concerns or question on that case. Feel free to reach out to me if you have any questions regarding the new case status. Have a lovely rest of the week. Sincerely, Cooper_Amazon