I am trying to create a new asin for this brand I am an authorized seller for. This brand does not sell on Amazon and they have me create and manage all their listings for them. I also sell all their rproducts for them. They do not work with Amazon at all and instead have me do all that for them. They are a beauty/cosmetic brand.

They just came out with a new product and Amazon is not letting the asin to be created. This product is a skin lightening product and needs to meet Amazon's policy to be sold. I do have all the test and requirements and have sent them in. Everytime I send them in I just get the same response saying "Amazon will no longer be accepting documents from Selling Partners directly."

I am authorized by the brand, so I do not understand why they cannot take the documents from me. I have called account health and they were basically no help, just telling me to open a new case and submit the documents there. I am lost on what to do as this has been going on for about 2 weeks at this point and the brand wants to get this product up and selling. Any help here with be great.

Case ID: 16366740121

When I click on Create New Listing , I keep getting this message -->" You’re currently unable to add or edit listings because either the credit or debit card on file is invalid or it is in the process of validating, which could take up to 24 hours. Ensure that you have a valid credit or debit card uploaded in Account Settings.".

I have already updated my credit card on file and it is valid. Also, my account has been validated and its been more than 72 hours. So why this message still?

I'm trying to create new listings, but I can't with this updated listing page. It's asking me to provide an "External Product ID" and an "External Product ID Type" plus "Attributes Errors." I sell handmade watercolor wall art prints with size variations. I make and ship the products myself, so I don't have a product ID number.

I reached for help from the support center, and they said: "please clear cache and cookies and wait until the issue got resolved"

The person/team that created this new "add product" page forgot about the handmade sellers, we can't provide products id. Please let them know.

Case number: ID 15779437211