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Your disbursements are on temporary hold.
Your disbursements of part or all of your Amazon sales proceeds are being temporarily withheld as we have detected your business has not met UK business establishment requirements. Please submit the required documents to verify establishment.
To further clarify establishment, please select the specific information youare providing below
- ID and/or address proof of (a) the owner/sole proprietor or (b) UK residentdirectors
- Business Registration proof
- Evidence of physical operations in the UK
- Proof of Permanent Employment and Bank Account
The documents I sent
- ID
- Tenant Agreement
- Bank Account statement
- CERTIFICATE OF INCORPORATION
- Confirmation Statement
- Confirmation Statement Details
- Invoices from Uk provider
I don't know with document they need more, please help me
redecive this;
"Hello,
Thank you for your submission. Based on a review of your account and the information provided, we have concluded that your business is not established in the UK for Value Added Tax (VAT) purposes.
Why did this happen?
We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes.
This may have resulted in inaccurate tax treatment of your sales under the VAT on eCommerce legislation (effective 1 January 2021 in UK). We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:
https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440
and the APUK Agreement:
https://sellercentral-europe.amazon.com/help/hub/reference/G201190400
What actions do I need to take?
You will need to pay the VAT amount to Amazon for the historical unpaid VAT for the sales of goods delivered to customers in the UK on all sales from 1 January 2021, which fall under the UK VAT on eCommerce legislation. We will send you additional information regarding next steps, including payment options.
You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until any UK VAT owed is paid to Amazon. Additionally, within 10 days we will begin to collect and remit VAT taxes on your future sales for goods delivered to UK customers.
Has there been an error?
if you wish to appeal this decision, reply to this email. You may be required to provide additional information and documents during an appeal process, which we will communicate to you via email.
We’re here to help
For more information, go to "UK VOEC: Determination of Establishment":
https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment?ref=DR_kyc_ukhp
If you have additional questions and wish to speak to an Account Health specialist, go to "Contact Us" on your Account Health page:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus
Amazon Services Europe"
7 replies
Seller_QuM1AZgzfU9x4
Amazon do not seem to like virtual addresses for VAT purposes.
Abella_AMZ
Hello @Seller_mEg3RRmLn7lyf,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
From January 1, 2021, Amazon will be responsible for collecting UK VAT on the following sales of goods delivered to customers in the UK where ordered through any Amazon storefront
Where either of these supplies take place, Amazon will calculate and collect UK VAT from the customer at checkout and remit this directly to the UK Tax Authorities. You will not receive the UK VAT amount in your disbursements and will not be required to remit these amounts to the UK Tax Authorities.
If you qualify for UK establishment: Please submit the necessary documentation. Our review process will be completed within 3 days. Upon verification of your UK establishment, your Amazon sales proceeds will become eligible for disbursement according to your disbursement schedule, typically within 24 hours.
If you do not meet the UK establishment criteria: Confirm that you are not established in the UK. In this scenario, documentation submission is not required, but you will need to resolve any outstanding VAT payments.
To gain a clearer understanding of the matter, could you please share the most recent performance notifications you received from the team? This will enable us to review them thoroughly and offer further insights.
Please consider referring to the help page for further assistance.
If you need any further assistance, you can post here so that we can help you.
Regards,
Abella.
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