SAFE-T team playing God
Has anyone else had experience of the ‘untouchable’ SAFE-T team? I was wondering if the following sounded familiar:
• Templated responses regardless of what you write.
• Refusal to engage in any kind of meaningful dialogue.
• Derisory compensation for customer damaged returns.
• No full refunds for customers returning the wrong item, which they didn’t even buy from you.
• Inability to complain about or escalate a claim outside of their team.
• Inability to complain about the team themselves.
• Refusal to adhere to their own policies, even when sent links.
10 replies
Seller_wwgX8SEHvSDvB
I asked chatGPT to answer the following question 'why don't Amazon marketplace sellers like the SAFE-T claim process'. This is what it came up with:
1. Complexity and Lack of Transparency
• The SAFE-T process is often seen as opaque. Sellers report difficulty understanding why claims are approved or denied, as Amazon does not always provide detailed justifications or explanations for its decisions.
• The guidelines for filing and appealing SAFE-T claims can feel cumbersome and unclear, leading to confusion and frustration.
2. Bias Toward Buyers
• Sellers frequently perceive the process as biased in favour of buyers. This perception arises because Amazon tends to err on the side of the customer in disputes, even when sellers believe they have compelling evidence to refute a claim.
• Refunds are often issued to buyers before the SAFE-T investigation is complete, leaving sellers feeling that their input isn't sufficiently considered.
3. High Cost of Claims
• When Amazon sides with a buyer, the cost of the claim (the refunded amount) is deducted from the seller's account. This can add up, especially for high-ticket items or recurring issues.
• Sellers may feel penalized even in situations where they followed Amazon's policies and provided quality products or services.
4. Time-Consuming Process
• Filing and defending against SAFE-T claims can be time-intensive, requiring sellers to gather evidence, communicate with Amazon support, and repeatedly follow up.
• The process can detract from focusing on other important aspects of running their business.
5. Inconsistent Outcomes
• Sellers often report inconsistency in how claims are handled. Similar cases can result in different decisions, making it difficult for sellers to predict or trust the outcome.
6. Potential for Abuse
• Some buyers exploit Amazon’s customer-centric policies by filing false or exaggerated claims, knowing they are likely to receive a refund.
• Sellers feel vulnerable to fraudulent claims, especially when their efforts to prove their case are unsuccessful.
7. Impact on Seller Metrics
• Losing SAFE-T claims can negatively affect a seller’s performance metrics, which can jeopardize their ability to sell on the platform.
• This adds another layer of stress and pressure to navigate the process effectively.
Seller_ZQyopdiwkUHOZ
It's an absolute disgrace. Refund on first scan as a system should be completely abolished. Amazon should never be handing out refunds for returns from our money, on our behalf.
It's insane that something this abusive and legally questionable has been normalised.
Seller_sg54Fq7GfBZzn
Constantly, they need an oversight board outside of Amazon and not affiiliated with them to be set up to review these cases.
I know Amazon would not like it, but if it continues I cannot see it being too long before a government takes action to sort it.
We have countless examples of where the Safe T and A to Z team act completely outside of policy.
Now, if someone orders a next day delivery item and pays £5.99 for example, if they lie and return the item, they get the full refund.
So you can be in a scenario like we have where someone bought a halloween item, used it, removed all the tags, opened a return after Halloween and then sent back a damaged used item.
As they had used express shipping Amazon refunded them in full and the Safe T team refuse to reimburse me for the return postage or the £5.99 initial expedited shipping charge.
So I have paid to let someone borrow the item and break it.
Whilst it may not be a lot to amazon the cost to me is £10+ and I am out of pocket.
I am a small business owner and when Amazon Make billions its doesnt affect them, but it does affect us.
Its frankly appalling and pleas to look into it fall onto deaf ears.
But eventually someone will deal with it I am sure on a government or competition authority level
Seller_CLmNsySJDC75g
It is awful. Someone returned a tent to me that I do not sell, not my product. The responses "there is no proof this is not sold, please show how this is different to your product"
Honestly you couldnt make it up!
SAFE-T team playing God
Has anyone else had experience of the ‘untouchable’ SAFE-T team? I was wondering if the following sounded familiar:
• Templated responses regardless of what you write.
• Refusal to engage in any kind of meaningful dialogue.
• Derisory compensation for customer damaged returns.
• No full refunds for customers returning the wrong item, which they didn’t even buy from you.
• Inability to complain about or escalate a claim outside of their team.
• Inability to complain about the team themselves.
• Refusal to adhere to their own policies, even when sent links.
SAFE-T team playing God
Has anyone else had experience of the ‘untouchable’ SAFE-T team? I was wondering if the following sounded familiar:
• Templated responses regardless of what you write.
• Refusal to engage in any kind of meaningful dialogue.
• Derisory compensation for customer damaged returns.
• No full refunds for customers returning the wrong item, which they didn’t even buy from you.
• Inability to complain about or escalate a claim outside of their team.
• Inability to complain about the team themselves.
• Refusal to adhere to their own policies, even when sent links.
10 replies
10 replies
Seller_wwgX8SEHvSDvB
I asked chatGPT to answer the following question 'why don't Amazon marketplace sellers like the SAFE-T claim process'. This is what it came up with:
1. Complexity and Lack of Transparency
• The SAFE-T process is often seen as opaque. Sellers report difficulty understanding why claims are approved or denied, as Amazon does not always provide detailed justifications or explanations for its decisions.
• The guidelines for filing and appealing SAFE-T claims can feel cumbersome and unclear, leading to confusion and frustration.
2. Bias Toward Buyers
• Sellers frequently perceive the process as biased in favour of buyers. This perception arises because Amazon tends to err on the side of the customer in disputes, even when sellers believe they have compelling evidence to refute a claim.
• Refunds are often issued to buyers before the SAFE-T investigation is complete, leaving sellers feeling that their input isn't sufficiently considered.
3. High Cost of Claims
• When Amazon sides with a buyer, the cost of the claim (the refunded amount) is deducted from the seller's account. This can add up, especially for high-ticket items or recurring issues.
• Sellers may feel penalized even in situations where they followed Amazon's policies and provided quality products or services.
4. Time-Consuming Process
• Filing and defending against SAFE-T claims can be time-intensive, requiring sellers to gather evidence, communicate with Amazon support, and repeatedly follow up.
• The process can detract from focusing on other important aspects of running their business.
5. Inconsistent Outcomes
• Sellers often report inconsistency in how claims are handled. Similar cases can result in different decisions, making it difficult for sellers to predict or trust the outcome.
6. Potential for Abuse
• Some buyers exploit Amazon’s customer-centric policies by filing false or exaggerated claims, knowing they are likely to receive a refund.
• Sellers feel vulnerable to fraudulent claims, especially when their efforts to prove their case are unsuccessful.
7. Impact on Seller Metrics
• Losing SAFE-T claims can negatively affect a seller’s performance metrics, which can jeopardize their ability to sell on the platform.
• This adds another layer of stress and pressure to navigate the process effectively.
Seller_ZQyopdiwkUHOZ
It's an absolute disgrace. Refund on first scan as a system should be completely abolished. Amazon should never be handing out refunds for returns from our money, on our behalf.
It's insane that something this abusive and legally questionable has been normalised.
Seller_sg54Fq7GfBZzn
Constantly, they need an oversight board outside of Amazon and not affiiliated with them to be set up to review these cases.
I know Amazon would not like it, but if it continues I cannot see it being too long before a government takes action to sort it.
We have countless examples of where the Safe T and A to Z team act completely outside of policy.
Now, if someone orders a next day delivery item and pays £5.99 for example, if they lie and return the item, they get the full refund.
So you can be in a scenario like we have where someone bought a halloween item, used it, removed all the tags, opened a return after Halloween and then sent back a damaged used item.
As they had used express shipping Amazon refunded them in full and the Safe T team refuse to reimburse me for the return postage or the £5.99 initial expedited shipping charge.
So I have paid to let someone borrow the item and break it.
Whilst it may not be a lot to amazon the cost to me is £10+ and I am out of pocket.
I am a small business owner and when Amazon Make billions its doesnt affect them, but it does affect us.
Its frankly appalling and pleas to look into it fall onto deaf ears.
But eventually someone will deal with it I am sure on a government or competition authority level
Seller_CLmNsySJDC75g
It is awful. Someone returned a tent to me that I do not sell, not my product. The responses "there is no proof this is not sold, please show how this is different to your product"
Honestly you couldnt make it up!
Seller_wwgX8SEHvSDvB
I asked chatGPT to answer the following question 'why don't Amazon marketplace sellers like the SAFE-T claim process'. This is what it came up with:
1. Complexity and Lack of Transparency
• The SAFE-T process is often seen as opaque. Sellers report difficulty understanding why claims are approved or denied, as Amazon does not always provide detailed justifications or explanations for its decisions.
• The guidelines for filing and appealing SAFE-T claims can feel cumbersome and unclear, leading to confusion and frustration.
2. Bias Toward Buyers
• Sellers frequently perceive the process as biased in favour of buyers. This perception arises because Amazon tends to err on the side of the customer in disputes, even when sellers believe they have compelling evidence to refute a claim.
• Refunds are often issued to buyers before the SAFE-T investigation is complete, leaving sellers feeling that their input isn't sufficiently considered.
3. High Cost of Claims
• When Amazon sides with a buyer, the cost of the claim (the refunded amount) is deducted from the seller's account. This can add up, especially for high-ticket items or recurring issues.
• Sellers may feel penalized even in situations where they followed Amazon's policies and provided quality products or services.
4. Time-Consuming Process
• Filing and defending against SAFE-T claims can be time-intensive, requiring sellers to gather evidence, communicate with Amazon support, and repeatedly follow up.
• The process can detract from focusing on other important aspects of running their business.
5. Inconsistent Outcomes
• Sellers often report inconsistency in how claims are handled. Similar cases can result in different decisions, making it difficult for sellers to predict or trust the outcome.
6. Potential for Abuse
• Some buyers exploit Amazon’s customer-centric policies by filing false or exaggerated claims, knowing they are likely to receive a refund.
• Sellers feel vulnerable to fraudulent claims, especially when their efforts to prove their case are unsuccessful.
7. Impact on Seller Metrics
• Losing SAFE-T claims can negatively affect a seller’s performance metrics, which can jeopardize their ability to sell on the platform.
• This adds another layer of stress and pressure to navigate the process effectively.
Seller_wwgX8SEHvSDvB
I asked chatGPT to answer the following question 'why don't Amazon marketplace sellers like the SAFE-T claim process'. This is what it came up with:
1. Complexity and Lack of Transparency
• The SAFE-T process is often seen as opaque. Sellers report difficulty understanding why claims are approved or denied, as Amazon does not always provide detailed justifications or explanations for its decisions.
• The guidelines for filing and appealing SAFE-T claims can feel cumbersome and unclear, leading to confusion and frustration.
2. Bias Toward Buyers
• Sellers frequently perceive the process as biased in favour of buyers. This perception arises because Amazon tends to err on the side of the customer in disputes, even when sellers believe they have compelling evidence to refute a claim.
• Refunds are often issued to buyers before the SAFE-T investigation is complete, leaving sellers feeling that their input isn't sufficiently considered.
3. High Cost of Claims
• When Amazon sides with a buyer, the cost of the claim (the refunded amount) is deducted from the seller's account. This can add up, especially for high-ticket items or recurring issues.
• Sellers may feel penalized even in situations where they followed Amazon's policies and provided quality products or services.
4. Time-Consuming Process
• Filing and defending against SAFE-T claims can be time-intensive, requiring sellers to gather evidence, communicate with Amazon support, and repeatedly follow up.
• The process can detract from focusing on other important aspects of running their business.
5. Inconsistent Outcomes
• Sellers often report inconsistency in how claims are handled. Similar cases can result in different decisions, making it difficult for sellers to predict or trust the outcome.
6. Potential for Abuse
• Some buyers exploit Amazon’s customer-centric policies by filing false or exaggerated claims, knowing they are likely to receive a refund.
• Sellers feel vulnerable to fraudulent claims, especially when their efforts to prove their case are unsuccessful.
7. Impact on Seller Metrics
• Losing SAFE-T claims can negatively affect a seller’s performance metrics, which can jeopardize their ability to sell on the platform.
• This adds another layer of stress and pressure to navigate the process effectively.
Seller_ZQyopdiwkUHOZ
It's an absolute disgrace. Refund on first scan as a system should be completely abolished. Amazon should never be handing out refunds for returns from our money, on our behalf.
It's insane that something this abusive and legally questionable has been normalised.
Seller_ZQyopdiwkUHOZ
It's an absolute disgrace. Refund on first scan as a system should be completely abolished. Amazon should never be handing out refunds for returns from our money, on our behalf.
It's insane that something this abusive and legally questionable has been normalised.
Seller_sg54Fq7GfBZzn
Constantly, they need an oversight board outside of Amazon and not affiiliated with them to be set up to review these cases.
I know Amazon would not like it, but if it continues I cannot see it being too long before a government takes action to sort it.
We have countless examples of where the Safe T and A to Z team act completely outside of policy.
Now, if someone orders a next day delivery item and pays £5.99 for example, if they lie and return the item, they get the full refund.
So you can be in a scenario like we have where someone bought a halloween item, used it, removed all the tags, opened a return after Halloween and then sent back a damaged used item.
As they had used express shipping Amazon refunded them in full and the Safe T team refuse to reimburse me for the return postage or the £5.99 initial expedited shipping charge.
So I have paid to let someone borrow the item and break it.
Whilst it may not be a lot to amazon the cost to me is £10+ and I am out of pocket.
I am a small business owner and when Amazon Make billions its doesnt affect them, but it does affect us.
Its frankly appalling and pleas to look into it fall onto deaf ears.
But eventually someone will deal with it I am sure on a government or competition authority level
Seller_sg54Fq7GfBZzn
Constantly, they need an oversight board outside of Amazon and not affiiliated with them to be set up to review these cases.
I know Amazon would not like it, but if it continues I cannot see it being too long before a government takes action to sort it.
We have countless examples of where the Safe T and A to Z team act completely outside of policy.
Now, if someone orders a next day delivery item and pays £5.99 for example, if they lie and return the item, they get the full refund.
So you can be in a scenario like we have where someone bought a halloween item, used it, removed all the tags, opened a return after Halloween and then sent back a damaged used item.
As they had used express shipping Amazon refunded them in full and the Safe T team refuse to reimburse me for the return postage or the £5.99 initial expedited shipping charge.
So I have paid to let someone borrow the item and break it.
Whilst it may not be a lot to amazon the cost to me is £10+ and I am out of pocket.
I am a small business owner and when Amazon Make billions its doesnt affect them, but it does affect us.
Its frankly appalling and pleas to look into it fall onto deaf ears.
But eventually someone will deal with it I am sure on a government or competition authority level
Seller_CLmNsySJDC75g
It is awful. Someone returned a tent to me that I do not sell, not my product. The responses "there is no proof this is not sold, please show how this is different to your product"
Honestly you couldnt make it up!
Seller_CLmNsySJDC75g
It is awful. Someone returned a tent to me that I do not sell, not my product. The responses "there is no proof this is not sold, please show how this is different to your product"
Honestly you couldnt make it up!
