Goods sent into FBA center. Amazon claim noting was sent in and cannot reimburse us!
HI Guys
Hopefully someone can help here.
Sorry also if this has been answered 100 times already below which you can seen in other forums.
We sent some units to amazon a few weeks back in a big box. The units never shown up as received and i had to wait to yesterday to make an investigation.
Then when i try to investigate its seems impossible to do so.
I uploaded suppliers invoice etc like they asked.
I was then told today that we have counted the units and counted again and their outcomes is there was no stock sent in…
Are they for real or how can the claim the counted stock and there was zero stock to count…
The box was a big box and only 10 units in the box but adds up to £350 worth of goods
How or what can we do to get this overturned? How do we actually prove the box was not empty like they claim and the goods were in the box!
Seems amazon can make up these rules to suit themselves and we never have a leg to stand on.
usually when we send in goods it will always show a few units less and i have always just left it as it seems to much time involved trying to claim. When trying to claim for lost goods amazon seem to always have the upper hand and the times spend on it i felt its not worth it.
Now this is unbelievable really that they are saying there was no units sent in and having to wait over 2 weeks to make an investigation.
Any help welcome.
Thanks
31 replies
Seller_7VbclcPFFRTnc
Have you got the stamped BOL from the courier ?
Seller_NoMNQDGnEW5Bx
Email ups for the BOL cos it shows the box weight on which should match the weight you declared.
Seller_Ealo58Mj8HvmN
Amazon lost all my boxes and never were they to be seen again must be some thieving going on in the place. Amazon do not really care about the suppliers just profit. They want the monopoly.
Seller_77IcbQKVGdZo0
It is ridiculous as if you did send an empty box in then Amazon should really be highlighting this straight away and giving you a performance hit for not sending in the correct number of SKU’s.
As others say the stamped BOL should help with the claim. If it doesn’t escalate it to the Managing Director Email to point out all the facts and ask them to reimburse.
Seller_veSyQSzQACoiS
HI Folks
Thanks for all the answers.
Im having trouble finding the BOL?
i have the tracking showing its been delivered but how exactly get this BOL?
Is there an email address also for the Managing director?
Its crazy having to spend time doing this and trying to explain to amazon how ridiculous this is.
Seller_VJFloi7Cs0iaR
Have you sent this item before?
If Amazon have scanned the barcode (or worse still no barcode) of the product and it doesn’t match what you said you sent then there will be no units and you will have stranded items.
Seller_DrrBU8VDbk9Dh
Same issue here. Amazon accept they receieved the delivery. 100 units sent - discrepancy -100 units.
I’ve just asked them to investigate.
In case I need to follow the same route and contact UPS can you tell me what BOL stands for please?
Seller_LmAoaA2UBi341
I’ve had this a few times. I always take a photo of the stock in the box before I seal. However, Amazon refused to accept this as proof when a discrepancy arose a few months ago. They kept repeating that it was checked in and counted at 2 different stages and therefore Amazon cannot be wrong.
Of course, Amazon was definitely wrong, I don’t send a lot of packages so it’s very easy for me to double check and triple check what I’m sending. But even with photographic evidence, sometimes they won’t budge.
I have started filming myself packing the boxes but I doubt they will consider this evidence either.
Clearly there is an issue that many sellers face with Amazon not checking in the goods correctly but getting Amazon to see this is a struggle.
In my experience, I keep repeating myself over and over, sometimes in multiple cases, until eventually I get through to the right person and they reimburse me.
Don’t give up! Be prepared to repeat yourself (Amazon loves copy and paste so it’s nice to do it back to them lol)
Seller_KoyDfkwo4wrtG
I cannot help with this but this is why I stopped using FBA and will never use it again. My recommendation is run your business yourself with your own trusted staff.
Seller_LLIan3sGotEll
I am having the same issue with Amazon, in fact its my second box in as many months. Its not so much about proof of delivery. In my case Amazon acknowledges receipt of the box, but they claim there is a discrepancy in the weight I sent, the weight they were expecting, and the weight which was actually delivered to them. I reported the issue to UPS and an investigation was opened. However, since it was partnered carrier shipment, UPS presented the findings of their investigation to Amazon, and will not share the outcome with me. Apparently, when we use partnered carrier, Amazon is the UPS account holder and hence the creator of the shipment. Per UPS policy, any investigation findings will only be made available to the account holder or the one who created the shipment, which in this case is Amazon. I’ve got a second box, which has been marked “delivered” for a while now, but not a single stock has been received yet. To make matters worse, the contents of the second box has started appearing on the first shipment, which was created way back in May, and has been marked “closed” by Amazon. This in turn has triggered an Inbound Performance Alert, as Amazon is now claiming they’ve found SKU’s in the old shipment which were not meant to be there. I know where this is headed, they are going to claim my second box which weighs 20kg is empty. I am seriously considering legal action as Amazon is now acting with impunity while we lose a lot of money. When I sent the first box, Amazon claims the box they received weighed 4kg instead of the 14kg that I sent. Now, Amazon is effectively claiming that same box weighs more than 14kg.
