Acc suspended and amazon is slow to reply

I have been without sales for two weeks now which is a huge detriment to my business especially since I'm missing out on Christmas sales amongst other things.

Apparently, a customer complained about the authenticity of my product (hoover bags) which I swiftly replied to Amazon showing my invoices from my supplier. Then Amazon said those invoices did not match Amazon's format, so I asked my supplier to change them and resend them.

Then Amazon wanted the invoices from my supplier's supplier, which I also sent. Now Amazon has taken a week and no response when they said it would take three days. I call every day. I'm told sorry and wait.

I'm a single parent and this is my sole income. I cannot afford to have sales suspended for this long. it's not fair that I have to provide sensitive information regarding my business but Amazon can take its time responding to a query.

I went online to the ombudsman but I have to follow Amazon's complaint procedure first, only when I try to find out what the complaints procedure even is, I'm met with swings and roundabouts. Does anyone have any knowledge of this, please?

Seller support has really, really let me down.

thanks in advance.