We need your feedback on the holiday mode feature!
Hello Sellers, 👋
Another holiday season is approaching, and we want to open a discussion on a Quick Tip: Enable holiday mode.
Sellers in other stores shared with us feedback that when you go on holiday and activate holiday mode on your account, you currently have no way to communicate to your customers the date when you will be back in operation and it causes inconvenience for both you and your customers.
We would like to collect feedback from you, which will help us identify any necessary changes.
We want to hear from you on the following questions:
• How many times a year do you go on holiday and activate holiday mode on your account?
• What specific problems have you encountered in not being able to communicate the return date to your customers? Have there been complaints, loss of sales, or anything else?
• What alternative solutions would you suggest, in addition to the automatic message (e.g., notice on the store page, push notifications to customers, etc.)?
We would appreciate your insights!
Thank you,
Julia.
16 replies
Seller_n4Hrja1TGw0qT
Pending orders are an issue
Should be able to continue to sell but show you are on holiday until a certain date instead of having to turn off listings completely
Answering messages within 24 hours or being penalised is an outdated system and should be reviewed.
Seller_40ozsHlGqPuEL
Hi Julia,
Thank you for reaching out and opening this discussion. Here are my thoughts and suggestions regarding the holiday mode feature:
Frequency of Holiday Mode Activation: I typically activate holiday mode twice a year, once during the summer and once during the winter holidays.
Communication Challenges: Not being able to communicate the return date to customers has led to some confusion and complaints. Customers often expect immediate responses and shipments, and the lack of clear communication about our return date can result in dissatisfaction and potential loss of sales.
Alternative Solutions:
Notice on Store Page: Adding a banner or notice on the store page indicating the holiday period and expected return date would be very helpful. This way, customers are informed upfront about any delays.
Push Notifications: Implementing push notifications to inform customers about the holiday period and return date could also be beneficial.
Out-of-Office Message: An automated out-of-office message system that responds to customer inquiries with information about the holiday period and expected response time would be useful. This would help manage customer expectations and reduce the number of inquiries during the holiday period.
I hope these suggestions are helpful. Thank you for considering our feedback!
Seller_AJxxLujbGDqaW
I am surprised that Amazon even allow holiday mode, you mean a seller can actually leave their business and do nothing for more than one day?
Seller_76AUwmqvSyRIM
Don't overthink it..
Seller_RAXEWLxQ2dbmN
I'm not sure what Amazon is trying to uncover with these questons. Are big changes to holiday mode planned?
I use it whenever I think I will be unable to fulfil orders for any reason, be it holiday, health or some unexpected crisis.
I was more reluctant to use it in the early days as it sometimes took a long time for listings to reappear but that doesn't seem to be such a problem now.
It's more than useful; it's an essential feature to have when selling here.
Seller_jG3UXOpPuTUgN
I am a FBM seller and Amazon is my least busy platform. Ebay v Amazon is 10-1 in real terms. However, i still use Amazon. I use the holiday options a lot. From going away for 3-5 days to a longer vacation. I also tended to shut it down from december the 1st onwards due to longer returns window that amazon forces you to have for used items as well as new. The amount of fraudulent buyers goes up over this period too and amazon loves to support them especially in the lovely A-Z refund system.
On average, my holiday settings og on about 5 times a year for at least 5 days. i tend to activate 3-4 days before my leave starts to enable me to ship any orders in that last window.
Julia_Amzn
Hello Sellers,
I really appreciate your active participation in this discussion and all the ideas you are sharing.
We will forward your feedback to the partner team. I will keep you informed about the progress of this project.
Cheers,
Julia.
We need your feedback on the holiday mode feature!
Hello Sellers, 👋
Another holiday season is approaching, and we want to open a discussion on a Quick Tip: Enable holiday mode.
Sellers in other stores shared with us feedback that when you go on holiday and activate holiday mode on your account, you currently have no way to communicate to your customers the date when you will be back in operation and it causes inconvenience for both you and your customers.
We would like to collect feedback from you, which will help us identify any necessary changes.
We want to hear from you on the following questions:
• How many times a year do you go on holiday and activate holiday mode on your account?
• What specific problems have you encountered in not being able to communicate the return date to your customers? Have there been complaints, loss of sales, or anything else?
• What alternative solutions would you suggest, in addition to the automatic message (e.g., notice on the store page, push notifications to customers, etc.)?
We would appreciate your insights!
Thank you,
Julia.
We need your feedback on the holiday mode feature!
Hello Sellers, 👋
Another holiday season is approaching, and we want to open a discussion on a Quick Tip: Enable holiday mode.
Sellers in other stores shared with us feedback that when you go on holiday and activate holiday mode on your account, you currently have no way to communicate to your customers the date when you will be back in operation and it causes inconvenience for both you and your customers.
We would like to collect feedback from you, which will help us identify any necessary changes.
We want to hear from you on the following questions:
• How many times a year do you go on holiday and activate holiday mode on your account?
• What specific problems have you encountered in not being able to communicate the return date to your customers? Have there been complaints, loss of sales, or anything else?
• What alternative solutions would you suggest, in addition to the automatic message (e.g., notice on the store page, push notifications to customers, etc.)?
We would appreciate your insights!
Thank you,
Julia.
16 replies
16 replies
Seller_n4Hrja1TGw0qT
Pending orders are an issue
Should be able to continue to sell but show you are on holiday until a certain date instead of having to turn off listings completely
Answering messages within 24 hours or being penalised is an outdated system and should be reviewed.
Seller_40ozsHlGqPuEL
Hi Julia,
Thank you for reaching out and opening this discussion. Here are my thoughts and suggestions regarding the holiday mode feature:
Frequency of Holiday Mode Activation: I typically activate holiday mode twice a year, once during the summer and once during the winter holidays.
Communication Challenges: Not being able to communicate the return date to customers has led to some confusion and complaints. Customers often expect immediate responses and shipments, and the lack of clear communication about our return date can result in dissatisfaction and potential loss of sales.
Alternative Solutions:
Notice on Store Page: Adding a banner or notice on the store page indicating the holiday period and expected return date would be very helpful. This way, customers are informed upfront about any delays.
Push Notifications: Implementing push notifications to inform customers about the holiday period and return date could also be beneficial.
Out-of-Office Message: An automated out-of-office message system that responds to customer inquiries with information about the holiday period and expected response time would be useful. This would help manage customer expectations and reduce the number of inquiries during the holiday period.
I hope these suggestions are helpful. Thank you for considering our feedback!
Seller_AJxxLujbGDqaW
I am surprised that Amazon even allow holiday mode, you mean a seller can actually leave their business and do nothing for more than one day?
Seller_76AUwmqvSyRIM
Don't overthink it..
Seller_RAXEWLxQ2dbmN
I'm not sure what Amazon is trying to uncover with these questons. Are big changes to holiday mode planned?
I use it whenever I think I will be unable to fulfil orders for any reason, be it holiday, health or some unexpected crisis.
I was more reluctant to use it in the early days as it sometimes took a long time for listings to reappear but that doesn't seem to be such a problem now.
It's more than useful; it's an essential feature to have when selling here.
Seller_jG3UXOpPuTUgN
I am a FBM seller and Amazon is my least busy platform. Ebay v Amazon is 10-1 in real terms. However, i still use Amazon. I use the holiday options a lot. From going away for 3-5 days to a longer vacation. I also tended to shut it down from december the 1st onwards due to longer returns window that amazon forces you to have for used items as well as new. The amount of fraudulent buyers goes up over this period too and amazon loves to support them especially in the lovely A-Z refund system.
On average, my holiday settings og on about 5 times a year for at least 5 days. i tend to activate 3-4 days before my leave starts to enable me to ship any orders in that last window.
Julia_Amzn
Hello Sellers,
I really appreciate your active participation in this discussion and all the ideas you are sharing.
We will forward your feedback to the partner team. I will keep you informed about the progress of this project.
Cheers,
Julia.
Seller_n4Hrja1TGw0qT
Pending orders are an issue
Should be able to continue to sell but show you are on holiday until a certain date instead of having to turn off listings completely
Answering messages within 24 hours or being penalised is an outdated system and should be reviewed.
Seller_n4Hrja1TGw0qT
Pending orders are an issue
Should be able to continue to sell but show you are on holiday until a certain date instead of having to turn off listings completely
Answering messages within 24 hours or being penalised is an outdated system and should be reviewed.
Seller_40ozsHlGqPuEL
Hi Julia,
Thank you for reaching out and opening this discussion. Here are my thoughts and suggestions regarding the holiday mode feature:
Frequency of Holiday Mode Activation: I typically activate holiday mode twice a year, once during the summer and once during the winter holidays.
Communication Challenges: Not being able to communicate the return date to customers has led to some confusion and complaints. Customers often expect immediate responses and shipments, and the lack of clear communication about our return date can result in dissatisfaction and potential loss of sales.
Alternative Solutions:
Notice on Store Page: Adding a banner or notice on the store page indicating the holiday period and expected return date would be very helpful. This way, customers are informed upfront about any delays.
Push Notifications: Implementing push notifications to inform customers about the holiday period and return date could also be beneficial.
Out-of-Office Message: An automated out-of-office message system that responds to customer inquiries with information about the holiday period and expected response time would be useful. This would help manage customer expectations and reduce the number of inquiries during the holiday period.
I hope these suggestions are helpful. Thank you for considering our feedback!
Seller_40ozsHlGqPuEL
Hi Julia,
Thank you for reaching out and opening this discussion. Here are my thoughts and suggestions regarding the holiday mode feature:
Frequency of Holiday Mode Activation: I typically activate holiday mode twice a year, once during the summer and once during the winter holidays.
Communication Challenges: Not being able to communicate the return date to customers has led to some confusion and complaints. Customers often expect immediate responses and shipments, and the lack of clear communication about our return date can result in dissatisfaction and potential loss of sales.
Alternative Solutions:
Notice on Store Page: Adding a banner or notice on the store page indicating the holiday period and expected return date would be very helpful. This way, customers are informed upfront about any delays.
Push Notifications: Implementing push notifications to inform customers about the holiday period and return date could also be beneficial.
Out-of-Office Message: An automated out-of-office message system that responds to customer inquiries with information about the holiday period and expected response time would be useful. This would help manage customer expectations and reduce the number of inquiries during the holiday period.
I hope these suggestions are helpful. Thank you for considering our feedback!
Seller_AJxxLujbGDqaW
I am surprised that Amazon even allow holiday mode, you mean a seller can actually leave their business and do nothing for more than one day?
Seller_AJxxLujbGDqaW
I am surprised that Amazon even allow holiday mode, you mean a seller can actually leave their business and do nothing for more than one day?
Seller_76AUwmqvSyRIM
Don't overthink it..
Seller_76AUwmqvSyRIM
Don't overthink it..
Seller_RAXEWLxQ2dbmN
I'm not sure what Amazon is trying to uncover with these questons. Are big changes to holiday mode planned?
I use it whenever I think I will be unable to fulfil orders for any reason, be it holiday, health or some unexpected crisis.
I was more reluctant to use it in the early days as it sometimes took a long time for listings to reappear but that doesn't seem to be such a problem now.
It's more than useful; it's an essential feature to have when selling here.
Seller_RAXEWLxQ2dbmN
I'm not sure what Amazon is trying to uncover with these questons. Are big changes to holiday mode planned?
I use it whenever I think I will be unable to fulfil orders for any reason, be it holiday, health or some unexpected crisis.
I was more reluctant to use it in the early days as it sometimes took a long time for listings to reappear but that doesn't seem to be such a problem now.
It's more than useful; it's an essential feature to have when selling here.
Seller_jG3UXOpPuTUgN
I am a FBM seller and Amazon is my least busy platform. Ebay v Amazon is 10-1 in real terms. However, i still use Amazon. I use the holiday options a lot. From going away for 3-5 days to a longer vacation. I also tended to shut it down from december the 1st onwards due to longer returns window that amazon forces you to have for used items as well as new. The amount of fraudulent buyers goes up over this period too and amazon loves to support them especially in the lovely A-Z refund system.
On average, my holiday settings og on about 5 times a year for at least 5 days. i tend to activate 3-4 days before my leave starts to enable me to ship any orders in that last window.
Seller_jG3UXOpPuTUgN
I am a FBM seller and Amazon is my least busy platform. Ebay v Amazon is 10-1 in real terms. However, i still use Amazon. I use the holiday options a lot. From going away for 3-5 days to a longer vacation. I also tended to shut it down from december the 1st onwards due to longer returns window that amazon forces you to have for used items as well as new. The amount of fraudulent buyers goes up over this period too and amazon loves to support them especially in the lovely A-Z refund system.
On average, my holiday settings og on about 5 times a year for at least 5 days. i tend to activate 3-4 days before my leave starts to enable me to ship any orders in that last window.
Julia_Amzn
Hello Sellers,
I really appreciate your active participation in this discussion and all the ideas you are sharing.
We will forward your feedback to the partner team. I will keep you informed about the progress of this project.
Cheers,
Julia.
Julia_Amzn
Hello Sellers,
I really appreciate your active participation in this discussion and all the ideas you are sharing.
We will forward your feedback to the partner team. I will keep you informed about the progress of this project.
Cheers,
Julia.
