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Account issue, do not get featured offer on any listings!!!!!
Hello @Spencer_Amazon
Lost All buy box/ featured offer on 29th November on all listings. It's not a PL, other people are selling on the listings but i do not get to share the buy box even if keeping the lowest price by £10, all stock FBA. Everything was fine until Friday afternoon when charge back card needed to be changed and it seems that after this change I have lost all buy boxes.
If there is only me left on the listing the featured offer/ buy box disappears on the listing, if somebody else comes back with stock on the listing the buy box appears, but i do not get to share it. Our feature offer % went to 0 since 29 December. Please help!!!!!! so it looks like it's an account issue rather that featured offer problem on the listing.
Account is in good health, no performance notifications, all stock FBA. Opened sever cases, talked on the phone, chat and email with different seller supports but no help!
ASIN's related:
B0CKRPLH62
B0BLT1CGPB
B0CLS83LZZ
B0CLXZM11X
B0CLZM9QTQ
B0BLSRR9MX
B0BN5WYFBB
B0CHSDVCJF
B0CJM42GMH
B0CHWBV1FX
B0BM9WCDLG
B0BN6D7ZKZ
B0CJMCD28J
B0BN8JP6D8
B0BN4F382M
B0CMR2LDHC
B0CJ2TH5H9
B0CJ36PV62
B0BM9LKRR9
B0CMV33CBD
B0CLRYSL3T
B0CM3Y4TBH
Kind Regards,
AMJ team
4 replies
Seller_P1sFiVaja1RYI
Did you try to match the featured price? That Amazon recommend? Or stayed with the competitive price? But the issue seems wierd.
Roberto_Amazon
Hello! @AMJ_Shop
This is Roberto. Thank you for using the Forums, We are closing this thread. Please only create a single thread per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking. You may continue the discussion at the link posted below:
Lost Buy Box (Featured Offer) MEGATHREAD
We will follow up in the thread above as soon as we can.
Regards,
Spencer_Amazon
Hello @Seller_aG68YrZqiG7EW,
I am Spencer with Amazon. I look after Buy Box issues.
My colleague is correct, we have the Buy Box MEGATHREAD where we keep track of all Buy Box issues.
I have forwarded your ASINs to the Buy Box team. Could you please continue posting in the MEGATHREAD?
Regards, Spencer
