Listing Brand Changed Without Permission - Can't Change it Back
Hi Folks!
I'm hoping someone might be able to help with this.
I'm a sole trader who sells products either made by myself or a couple of other independent local makers. I'm the only account able to list and sell these products on Amazon as I am the only person with access to them for that purpose. I have letters of authorisation from anyone who I sell on the behalf of.
I created a number of listings over a decade ago - before brand ownership, brand registry, handmade etc.
The listings for products made by me were given my trading name which is my brand. The brand is on the packaging and therefore in the photos, in the listing title, in the product description, on the GS1 database against the relevant EANs etc. I created the listings and I am the only person who has ever sold anything on the listings.
I did an update to listings via upload the other day to make sure that all the listings have the country of origin there.
The next morning, I noticed a 'listing policy violation' on my account. It turns out someone has rebranded 2 of my listings with the brand 'Duuous'. I've never heard of this brand, they've never sold anything on my listings, and they are not trying to list on them. Basically, someone has changed my brand name on 2 listings for no apparent reason.
I opened a case with 'Seller Support', and provided them with everything they asked for - URL to the brand website with the product there and the EAN visible, and they just tell me I have to create a new ASIN.
I have pointed out that I am not trying to rebrand the product, just fix the listings to the original brand, and referenced the fact that the correct brand is on GS1, the description, the title, the photo etc.
They just send me the same copy/paste bot response.
I have asked how someone else was able to rebrand my listings with none of the information they asked for, but I am not able to switch it back with all that information.
I could just create new ASINs as we are now handmade approved, but I'd prefer not to as they have a few 5 star reviews and I have a couple of customers who buy them reasonably regularly.
One of the listings is both FBM and FBA and there is stock at FBA. I am in the ridiculous position where I am blocked from selling it FBM but the FBA listing is active with no errors or violations.
Is there any way to actually resolve this? Thanks in advance for any assistance you can provide - I've also tried changing it via a manual edit and an upload, no dice.
5 replies
Seller_ZQyopdiwkUHOZ
Only thing I can suggest trying is to get a screen shot of the webpage from when the brand was listed correctly and add that to the case.
I think the way back machine should let you do that, but I'm not 100% certain.
Seller_pfdAL01qncBD9
With brand changes on an ASIN we have had some success in getting them corrected.
We first create a case will support, which inevitably gets refused, we do this multiple times, keeping the same case. Each time we resubmit the case, we include all the evidence that the product is our brand. So images of the product with our brand on them or in the packaging with our brand on it, our website link to the product (if applicable), our GS1 cert and trademark cert.
In rare cases, after a few attempts it gets corrected. However, we often have to email managingdirector@amazon.co.uk with all the evidence and quoting the case ID, but this can only be done after a few days of failure with support on the same case ID. In most cases escalating with the managingdirector@amazon.co.uk email gets the brand issue resolved for us.
JiAlex_Amazon
Hello @Seller_KZISAYucwNubp
I wanted to follow up on your post. Can you please confirm if you are still experiencing this? If that is the case, in order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Listing Brand Changed Without Permission - Can't Change it Back
Hi Folks!
I'm hoping someone might be able to help with this.
I'm a sole trader who sells products either made by myself or a couple of other independent local makers. I'm the only account able to list and sell these products on Amazon as I am the only person with access to them for that purpose. I have letters of authorisation from anyone who I sell on the behalf of.
I created a number of listings over a decade ago - before brand ownership, brand registry, handmade etc.
The listings for products made by me were given my trading name which is my brand. The brand is on the packaging and therefore in the photos, in the listing title, in the product description, on the GS1 database against the relevant EANs etc. I created the listings and I am the only person who has ever sold anything on the listings.
I did an update to listings via upload the other day to make sure that all the listings have the country of origin there.
The next morning, I noticed a 'listing policy violation' on my account. It turns out someone has rebranded 2 of my listings with the brand 'Duuous'. I've never heard of this brand, they've never sold anything on my listings, and they are not trying to list on them. Basically, someone has changed my brand name on 2 listings for no apparent reason.
I opened a case with 'Seller Support', and provided them with everything they asked for - URL to the brand website with the product there and the EAN visible, and they just tell me I have to create a new ASIN.
I have pointed out that I am not trying to rebrand the product, just fix the listings to the original brand, and referenced the fact that the correct brand is on GS1, the description, the title, the photo etc.
They just send me the same copy/paste bot response.
I have asked how someone else was able to rebrand my listings with none of the information they asked for, but I am not able to switch it back with all that information.
I could just create new ASINs as we are now handmade approved, but I'd prefer not to as they have a few 5 star reviews and I have a couple of customers who buy them reasonably regularly.
One of the listings is both FBM and FBA and there is stock at FBA. I am in the ridiculous position where I am blocked from selling it FBM but the FBA listing is active with no errors or violations.
Is there any way to actually resolve this? Thanks in advance for any assistance you can provide - I've also tried changing it via a manual edit and an upload, no dice.
Listing Brand Changed Without Permission - Can't Change it Back
Hi Folks!
I'm hoping someone might be able to help with this.
I'm a sole trader who sells products either made by myself or a couple of other independent local makers. I'm the only account able to list and sell these products on Amazon as I am the only person with access to them for that purpose. I have letters of authorisation from anyone who I sell on the behalf of.
I created a number of listings over a decade ago - before brand ownership, brand registry, handmade etc.
The listings for products made by me were given my trading name which is my brand. The brand is on the packaging and therefore in the photos, in the listing title, in the product description, on the GS1 database against the relevant EANs etc. I created the listings and I am the only person who has ever sold anything on the listings.
I did an update to listings via upload the other day to make sure that all the listings have the country of origin there.
The next morning, I noticed a 'listing policy violation' on my account. It turns out someone has rebranded 2 of my listings with the brand 'Duuous'. I've never heard of this brand, they've never sold anything on my listings, and they are not trying to list on them. Basically, someone has changed my brand name on 2 listings for no apparent reason.
I opened a case with 'Seller Support', and provided them with everything they asked for - URL to the brand website with the product there and the EAN visible, and they just tell me I have to create a new ASIN.
I have pointed out that I am not trying to rebrand the product, just fix the listings to the original brand, and referenced the fact that the correct brand is on GS1, the description, the title, the photo etc.
They just send me the same copy/paste bot response.
I have asked how someone else was able to rebrand my listings with none of the information they asked for, but I am not able to switch it back with all that information.
I could just create new ASINs as we are now handmade approved, but I'd prefer not to as they have a few 5 star reviews and I have a couple of customers who buy them reasonably regularly.
One of the listings is both FBM and FBA and there is stock at FBA. I am in the ridiculous position where I am blocked from selling it FBM but the FBA listing is active with no errors or violations.
Is there any way to actually resolve this? Thanks in advance for any assistance you can provide - I've also tried changing it via a manual edit and an upload, no dice.
5 replies
5 replies
Seller_ZQyopdiwkUHOZ
Only thing I can suggest trying is to get a screen shot of the webpage from when the brand was listed correctly and add that to the case.
I think the way back machine should let you do that, but I'm not 100% certain.
Seller_pfdAL01qncBD9
With brand changes on an ASIN we have had some success in getting them corrected.
We first create a case will support, which inevitably gets refused, we do this multiple times, keeping the same case. Each time we resubmit the case, we include all the evidence that the product is our brand. So images of the product with our brand on them or in the packaging with our brand on it, our website link to the product (if applicable), our GS1 cert and trademark cert.
In rare cases, after a few attempts it gets corrected. However, we often have to email managingdirector@amazon.co.uk with all the evidence and quoting the case ID, but this can only be done after a few days of failure with support on the same case ID. In most cases escalating with the managingdirector@amazon.co.uk email gets the brand issue resolved for us.
JiAlex_Amazon
Hello @Seller_KZISAYucwNubp
I wanted to follow up on your post. Can you please confirm if you are still experiencing this? If that is the case, in order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_ZQyopdiwkUHOZ
Only thing I can suggest trying is to get a screen shot of the webpage from when the brand was listed correctly and add that to the case.
I think the way back machine should let you do that, but I'm not 100% certain.
Seller_ZQyopdiwkUHOZ
Only thing I can suggest trying is to get a screen shot of the webpage from when the brand was listed correctly and add that to the case.
I think the way back machine should let you do that, but I'm not 100% certain.
Seller_pfdAL01qncBD9
With brand changes on an ASIN we have had some success in getting them corrected.
We first create a case will support, which inevitably gets refused, we do this multiple times, keeping the same case. Each time we resubmit the case, we include all the evidence that the product is our brand. So images of the product with our brand on them or in the packaging with our brand on it, our website link to the product (if applicable), our GS1 cert and trademark cert.
In rare cases, after a few attempts it gets corrected. However, we often have to email managingdirector@amazon.co.uk with all the evidence and quoting the case ID, but this can only be done after a few days of failure with support on the same case ID. In most cases escalating with the managingdirector@amazon.co.uk email gets the brand issue resolved for us.
Seller_pfdAL01qncBD9
With brand changes on an ASIN we have had some success in getting them corrected.
We first create a case will support, which inevitably gets refused, we do this multiple times, keeping the same case. Each time we resubmit the case, we include all the evidence that the product is our brand. So images of the product with our brand on them or in the packaging with our brand on it, our website link to the product (if applicable), our GS1 cert and trademark cert.
In rare cases, after a few attempts it gets corrected. However, we often have to email managingdirector@amazon.co.uk with all the evidence and quoting the case ID, but this can only be done after a few days of failure with support on the same case ID. In most cases escalating with the managingdirector@amazon.co.uk email gets the brand issue resolved for us.
JiAlex_Amazon
Hello @Seller_KZISAYucwNubp
I wanted to follow up on your post. Can you please confirm if you are still experiencing this? If that is the case, in order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_KZISAYucwNubp
I wanted to follow up on your post. Can you please confirm if you are still experiencing this? If that is the case, in order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
