Why do Amazon add totally unrelated images to products?
We listed this Upvc Window hardware part on Amazon years ago: https://www.amazon.co.uk/dp/B0855VXMJN
It is listed under Hardware› Window Hardware› Locks & Latches
Yet for some reason Amazon will happily publish totally unrelated images of bitter lemon drinks to the SKU... with no moderation what so ever.
This seems to be happening to more and more products, we often only find out when a customer questions what the product actually is.
This surely can't be the customer experience Amazon wants to project, however what can we do about Amazon merging bad data? We report it, the images get removed, then Amazon just merge the same bad data a few weeks later.
Why do Amazon add totally unrelated images to products?
We listed this Upvc Window hardware part on Amazon years ago: https://www.amazon.co.uk/dp/B0855VXMJN
It is listed under Hardware› Window Hardware› Locks & Latches
Yet for some reason Amazon will happily publish totally unrelated images of bitter lemon drinks to the SKU... with no moderation what so ever.
This seems to be happening to more and more products, we often only find out when a customer questions what the product actually is.
This surely can't be the customer experience Amazon wants to project, however what can we do about Amazon merging bad data? We report it, the images get removed, then Amazon just merge the same bad data a few weeks later.
1 reply
Simon_Amazon
Hello @Seller_KZxoylYcaCchU,
Here Simon from Amazon, happy to try to help.
Have you already reached out to our Seller Support in regards to this topic?
If so, would you mind sharing a case ID?
Best,
Simon
