Urgent:Amazon write me on 26.Juni that you were unable to verify your identity and the documents you provided via video call. Our account will be disabled. we nedd help.
Amazon write me on 26.Juni that you were unable to verify your identity and the documents you provided via video call. Our account will be disabled.
Now the verification has now been successfully completed. But Amazon said "We do not have enough information to remove the violation at this time."
Account Health Team has not informed us exactly which part of Section 3 of the Amazon Services Business Solutions Agreement we violated. We are a new store and have no sales record. Now all our global stores are closed. We need advice on what information to provide. Thank you.
1 reply
Atlas_Amazon
Hello @Seller_WREuQnjFNwluN
Thank you for the information provided regarding the issues you have seen recently. I understand that you have completed the verification, but the account remains in a deactivated status. Would you be able to provide a copy of the notification you received when the verification was completed? Have you seen any updates as of now to the status?
We will require more information regarding the current status of the account and the messaging that has been received. If you have any other details that are relevant to this situation, we do encourage you to continue to provide the details to this thread for support.
Best,
Atlas
