Refund partial shipping costs

Here you go… [Partial refund info is included part way down]

### Issue a refund

To issue a refund, follow these steps:

1. Locate the order you want to refund in Manage Orders . For more information about locating an order, see Search Orders.
2. Click the Refund order button in the Action column. Alternatively, click the Order ID and then click the Refund order button on the Order Details page.
3. Select a refund amount: full or partial.

To refund the full amount :

1. Select the Full Refund tab.
2. Select the appropriate Reason for refund .
3. Add a Memo to buyer (optional). This is a good customer service practice.
4. Add a Seller memo for your personal records (optional). This allows you to track the actions you’ve taken on an order, including reasons for concessions and reminders of promises to buyers.
5. Click the Submit Refund button.

To refund a partial amount :

1. Select the Partial Refund tab.
2. Select the appropriate Reason for refund .
3. In the Amount to refund column, enter the refund amounts. You can also refund gift wrapping costs.
4. Add a Memo to buyer (optional). This is a good customer service practice.
5. Add a Seller memo for your personal records (optional). This allows you to track the actions you’ve taken on an order, including reasons for concessions and reminders of promises to buyers.
6. Click the Submit Partial Refund button.

Allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests. You can contact the buyer from the closed orders section of Manage Returns. Note that the buyer has the option to open a new return request for the remaining amount.

When you manually generate a refund, it will remain in Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. This feature is available for manually generated refunds only. Refunds issued through feeds will continue to be processed immediately.

For information about Amazon fees that are refunded to you after you’ve issued a refund, see Refund Holdbacks. To refund associated tax amounts, see Issue Multiple Refunds.

### Refund mistakes

While a refund is in Pending status, you can cancel it by clicking “Cancel all pending refunds for this order”. If you cannot see this link, then the refund has been released to the buyer and cannot be cancelled.

In this case, you can contact the buyer to see if they will allow their credit card to be charged again by Amazon. If the buyer agrees, ask them to contact Amazon Customer Service to request that the credit card be charged again. Note: We can charge the buyer’s credit card again for the order only if we receive the request directly from the buyer.

Once the customer’s card has been charged again, the recharged amount will appear as a credit in your Payments account.

If you cancel a refund, we don’t notify the buyer. We only notify buyers about refunds that are actually released.