IP Complaint received for a Big Brand Toy
I received an IP complaint for a set that I create from parts from the "Big Brand". I appealed it. The DMCA complaint wasn't even from the "Big Brand", it was from a Competitor who received the appeal and basically said they can't fix it. Seller Support was not helpful, I emailed and had a conversation and was told the Complaintant has 2 weeks to respond. I have invoices from the Big Brand that prove I purchased parts from them. Amazon will not remove the listing violation, and there is no way to dispute this further. Is there someone who can assist from Amazon or am I sending this Certified Letter of Demand to this Competitor and sue for Damages?
IP Complaint received for a Big Brand Toy
I received an IP complaint for a set that I create from parts from the "Big Brand". I appealed it. The DMCA complaint wasn't even from the "Big Brand", it was from a Competitor who received the appeal and basically said they can't fix it. Seller Support was not helpful, I emailed and had a conversation and was told the Complaintant has 2 weeks to respond. I have invoices from the Big Brand that prove I purchased parts from them. Amazon will not remove the listing violation, and there is no way to dispute this further. Is there someone who can assist from Amazon or am I sending this Certified Letter of Demand to this Competitor and sue for Damages?
6 replies
Seller_64yqkHy4hkyO4
ASIN: B08FM25H1D
Complaint ID: 17649173211
Emet_Amazon
Hello @Seller_64yqkHy4hkyO4,
Thank you for posting your concerns with an intellectual property complaint.
ASIN: B08FM25H1D
Complaint ID: 17649173211
I appreciate the explanation and shared detailed surrounding this situation. After looking into the issue, I see earlier today we received and accepted a retraction for the complaint. At this time the violation should have been removed and issue resolved. If you continue to see any notices or warnings related to this situation, please allow 24 hours for everything to update. If you continue seeing this, please follow up with examples of your situation so I can look further into your situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
