Appeal the Removal of Selling Privileges because buyers have not received their orders on time
Hi there.
Probably this sound absurd, but
Account has been deactivated just because two orders was lost in transit and customers has initiated A-to-z claims - we refunded immediately. Now we got message from Seller Performance Team to explain them how we will prevent non-receipt and late-receipt complaints in the future? Can someone explain me please, how this is possible? How we can prevent lost in transit in the future? As we don’t do delivery ourself, this is prerogative of courier/Royal Mail? How can we speak in behalf of courier??
What should we respond to them?
Many thanks.
Regards, Thomas.
11 replies
Seller_EJIX7rqDNQJi2
I would advise you not to ever refund A-Z claims once they are open.
This is not eBay. Here, doing this will always give you a non-removable defect. You need to represent your case and fight to have them closed in your favor.
Now, it’s already too late as your account got deactivated.
Suspensions due to ODR issues are very easy to appeal.
You will need to write a Plan of Action, in which you tell Amazon, what you have done to address the issue and how will you prevent this from happening again.
Non-receipt complaints can be perfectly addressed with a promise of sending everything tracked or with a signature confirmation on delivery.
The appeal shouldn’t focus on specific orders but talk about the issue in general.
Here is an example Plan of Action for a suspension due to the Order Defect Rate exceeding the 1% target. You can write a similar one based on it and then post it here for feedback. Don’t copy entire sentences but use your own words:
Seller_NztioSuqbYjyX
fba is the only way to guarantee that a-z claims and penalties for late items or none delivery claims dont happen. If they do amazon take responsibility
