Safe T Claim

A buyer purchase a Honeywell Home RTH8560D for $95.39 as soon as she recieved it she requested a return and switch my New Product with an old RTH7600D honeywell i filed a safeT claimed send all the docs Amazon stated i should send include invoice, pics of the switch docs postage pics all was denied on 2 different occasions . When is it Amazon is going to put a stopping to these internet thieves ? amazon is enabling these online thieves to ROB US then denying us reimbursement when we file for Safe T claims. . Amazon need top paying these thieves money on first click .Let us have our items back so we can see if what is sent back is the item that was purchase . We are sick and tired of these online thieves.