No one connects to the video call verification
Hello.
My account was blocked because I didn`t pass video verification, but I tried many times, scheduled the video call for the time, but no one connects to video call. I don`t know what the reason and I don`t know how to solve this issue.
When I scheduled the video call for 12 30 PM, I connected at 12 25 PM and waited for the specialist from Amazon, but at 12 32 I receive the email that I missed the video call, but I was still waiting.
I wrote emails to inbound-appeals@amazon.com as amazon suggested and I receive to the answer that I can to pass instant video call. I connected and waited for more then 2 hours and no one connected too. How to solve it?
4 replies
Seller_jIkRvBFopRDdT
Hello. Can anybody help me with this issue? I am puzzled with it and I can`t even open the case to clarify because my account is deactivated.
April_Amazon
Hello @Seller_jIkRvBFopRDdT,
My account was blocked because I didn`t pass video verification, but I tried many times, scheduled the video call for the time, but no one connects to video call. I don`t know what the reason and I don`t know how to solve this issue.
When I scheduled the video call for 12 30 PM, I connected at 12 25 PM and waited for the specialist from Amazon, but at 12 32 I receive the email that I missed the video call, but I was still waiting.
I see you are struggling with completing an in-person video, but seemed to have a timing issue. I can understand your confusion.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
My guidance for this situation would be to see if you may have been sent another Performance Notification with the ability to request a new interview? If so, REMEMBER to write down ALL the scheduled times AND verify the time zone the call is scheduled in. The verification could be in a different time zone than the one you reside in.
Please review: Prepare for your identity verification video call
Be sure you also have all the documents required per the Performance Notification.
If you do need additional assistance, please provide an ASIN, Case ID or Performance Notification. I will be happy to provide any support needed.
I look forward to your response. Thank you for reaching out on the Forums.
April
