Products Blocked Due to "Product Safety Issue", Despite Providing Required Documents

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
Germany
imgSign in
Country changed
user profile
Seller_kSWyXj4NGvyw0

Products Blocked Due to "Product Safety Issue", Despite Providing Required Documents

Hello,

Three months ago, our products were blocked on Amazon due to a "Product Safety Issue" report. In response, we immediately provided all necessary documents, including an official confirmation of our products' compliance with the current standards and requirements, registered with the German Health and Safety Office (GIS). This documentation was attached to our appeal to confirm the integrity and safety of our products.

Despite this, our requests to unblock the products and resume sales are systematically rejected by Amazon with a vague justification: "Product Images non-compliant." We have carefully reviewed the requirements for product images on Amazon and are convinced that our materials meet all the criteria. Additionally, we have contacted Amazon customer support several times, but our efforts have not yet brought a solution.

_

Could any of you suggest what else we can do to have our products allowed for sale again? Is there a detail regarding product images that we might have overlooked, or another appeal route that we might not be aware of?

We highly value your experience and any advice that could help solve our problem. Thank you in advance for any help and support.

Best regards,

160 views
7 replies
Tags:Inventory
00
Reply
7 replies
user profile
Rachelle_Amazon

Hi @Seller_kSWyXj4NGvyw0,

would you be so kind and let me know any case ID or ASIN regarding your issue?

Best Regards

Rachelle

00
user profile
Seller_7qcPalkNCw3GU

Your uploaded Product Images are not compliant with Amazon regulations.

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_jdem5PeMZLJBu
user profile
Seller_CSVuXLYjAbVdu
user profile
Seller_tfMwXw9ULnSId