Account risk of diactivation due to wrongly being linked to another account
I received this odd message two days ago saying that Amazon performance health (UK Marketplace) believes that my account is related to some other account in the USA which I never heard about ever before. and that since we are related they are deactivating my account as well in two days!
Seriously, that is no joke they did that. I called the Account health first time I was able to and they asked me to reach out to all my support service providers (anybody that have ever supported my account) and to check which one of them has also supported this mystery account). Again this is serious not a joke. I ran around like a headless chicken and spoke to all my providers and got screenshots proving that I worked with them etc. now they sent me an email saying my appeal has failed! and that my account is on its way for full deactivation shortly.
What should I do in this situation. I truly do NOT know this account. I am also based out of Canada and this account is apparently in the USA. I checked my credit cards there don't seem to be a case of fraud but I am now worried it may be identity theft of some kind maybe one of the freelancers I used for ads management gave him my name and address and he may have sold my products I remember seeing some similar name reselling my brand for dirt cheap months ago but I can't find it anymore to confirm
Anyways I can't do anything about it without knowing what they have that makes them think we are related.
ANY ADVICE PLEASE HELP!
3 replies
Seller_QuM1AZgzfU9x4
Amazon generally give the name of the linked account, so that should be a starting point. They won't say how the accounts are linked though.
Seller_k2X0L9mVRT0pW
yes - ask Amazon for the linked name. You use free-lancers? Do they have access to your account in any form? If so they may also be linked to other seller accounts, and if any of those is deactivated then all associated accounts will be deactivated.
Account risk of diactivation due to wrongly being linked to another account
I received this odd message two days ago saying that Amazon performance health (UK Marketplace) believes that my account is related to some other account in the USA which I never heard about ever before. and that since we are related they are deactivating my account as well in two days!
Seriously, that is no joke they did that. I called the Account health first time I was able to and they asked me to reach out to all my support service providers (anybody that have ever supported my account) and to check which one of them has also supported this mystery account). Again this is serious not a joke. I ran around like a headless chicken and spoke to all my providers and got screenshots proving that I worked with them etc. now they sent me an email saying my appeal has failed! and that my account is on its way for full deactivation shortly.
What should I do in this situation. I truly do NOT know this account. I am also based out of Canada and this account is apparently in the USA. I checked my credit cards there don't seem to be a case of fraud but I am now worried it may be identity theft of some kind maybe one of the freelancers I used for ads management gave him my name and address and he may have sold my products I remember seeing some similar name reselling my brand for dirt cheap months ago but I can't find it anymore to confirm
Anyways I can't do anything about it without knowing what they have that makes them think we are related.
ANY ADVICE PLEASE HELP!
Account risk of diactivation due to wrongly being linked to another account
I received this odd message two days ago saying that Amazon performance health (UK Marketplace) believes that my account is related to some other account in the USA which I never heard about ever before. and that since we are related they are deactivating my account as well in two days!
Seriously, that is no joke they did that. I called the Account health first time I was able to and they asked me to reach out to all my support service providers (anybody that have ever supported my account) and to check which one of them has also supported this mystery account). Again this is serious not a joke. I ran around like a headless chicken and spoke to all my providers and got screenshots proving that I worked with them etc. now they sent me an email saying my appeal has failed! and that my account is on its way for full deactivation shortly.
What should I do in this situation. I truly do NOT know this account. I am also based out of Canada and this account is apparently in the USA. I checked my credit cards there don't seem to be a case of fraud but I am now worried it may be identity theft of some kind maybe one of the freelancers I used for ads management gave him my name and address and he may have sold my products I remember seeing some similar name reselling my brand for dirt cheap months ago but I can't find it anymore to confirm
Anyways I can't do anything about it without knowing what they have that makes them think we are related.
ANY ADVICE PLEASE HELP!
3 replies
3 replies
Seller_QuM1AZgzfU9x4
Amazon generally give the name of the linked account, so that should be a starting point. They won't say how the accounts are linked though.
Seller_k2X0L9mVRT0pW
yes - ask Amazon for the linked name. You use free-lancers? Do they have access to your account in any form? If so they may also be linked to other seller accounts, and if any of those is deactivated then all associated accounts will be deactivated.
Seller_QuM1AZgzfU9x4
Amazon generally give the name of the linked account, so that should be a starting point. They won't say how the accounts are linked though.
Seller_QuM1AZgzfU9x4
Amazon generally give the name of the linked account, so that should be a starting point. They won't say how the accounts are linked though.
Seller_k2X0L9mVRT0pW
yes - ask Amazon for the linked name. You use free-lancers? Do they have access to your account in any form? If so they may also be linked to other seller accounts, and if any of those is deactivated then all associated accounts will be deactivated.
Seller_k2X0L9mVRT0pW
yes - ask Amazon for the linked name. You use free-lancers? Do they have access to your account in any form? If so they may also be linked to other seller accounts, and if any of those is deactivated then all associated accounts will be deactivated.
