Order Defect Rate (ODR) New Seller
I am a new FBA seller on Amazon, and I had 1 customer yesterday give me a 1 star review because of defective product. I now have IDR rate of 2.94% on 34 orders in last 60 days. and it says my account is at risk of deactivation.
I have refunded the customer immediately and responded with the standard amazon response to a complaint - would not let me edit text so couldn’t say sorry and I will refund you.
I have currently no reviews as new seller but have asked some of my customers for a review using the request review option from the orders list, but put in seller comment saying I have done so so I don’t ask them again ever?
How quickly will it get deactivated? If I get more positive reviews will this % got down?
What else should I do to resolve this issue?
Seller_7VbclcPFFRTnc
presume you mean feedback not review ?
have you gone to your feedback page and clicked the request removal button ?
Seller_7VbclcPFFRTnc
edit - you’ve put ODR on the title but IDR on the post - is it order defect rate or invoice defect rate ?
Seller_DTufFoxJuMU0M
As an FBA order you shouldn’t have refunded, Amazon will have likely already initiated this and like to be in full control of FBA orders.
I assume you mean you received a 1 star feedback rating? As I don’t think reviews affect your ODR.
Asking people for product reviews will not affect your feedback, in general I find that Amazon customers are bombarded with way too many emails (I get about 6 per item I order) so receiving more as a request for feedback or reviews (which I won’t ever do as I am too scared of being accused of feedback manipulation if in 10 years time that seller decides to overlap a product line with me in one of Amazons incorrect categories (like my get well soon cards that are in gardening because they have a bunch of flowers on the front…)
As you get more orders your feedback rate will dilute, the ODR takes your bad feedback as a percentage of your orders, so even if you never get another feedback again your percentage will come down.
Seller_DTufFoxJuMU0M
Sorry just realised the whole review/feedback thing was cleared up as I typed my message haha
