Hi everyone,

I received an email from Amazon asking me to upload a certified bank letter to verify my account. However, after logging into Seller Central and navigating to the page mentioned in the email (Account Information Settings), I can’t find any option to upload the document.

Here’s the relevant part of the email for reference:

Email Excerpt:

"Your account has failed our verification process. As a result, your listings are inactive and funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds disbursement eligibility policy:

https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

We recently contacted you because we need some additional information to verify your account. We have not received the requested information.

How do I reactivate my account?

Please provide a scanned copy of a certified bank letter for the primary beneficial owner/primary contact person.

How do I submit the required documents?

Go to the "Settings" section in Seller Central:

https://sellercentral-europe.amazon.com/hz/sc/account-information

Follow the on-screen instructions to upload the required document.

Click 'Save' and 'Submit for verification.'"

I’ve checked the suggested section but cannot find any upload option.

Has anyone experienced this before? Any guidance on where to upload the document or what to do next would be greatly appreciated!

Thanks in advance!