My main photo in the listing gets suppressed after a while
The problem is that after a while, the main photo of my listing is being suppressed. I sell products in the boxer category and my products are sent to customers in a premium box. I use a photo in my listing that shows the box with the boxers inside, and Amazon initially accepts it, but after 5-10 days, it becomes suppressed and my listing becomes inactive. This photo complies with all the rules, but the system is misinterpreting it. How can I solve this problem, as the premium box is one of the things that showcases my product, and I need to show it in the main photo?
1 reply
Seller_77IcbQKVGdZo0
You are not following the content guidelines for clothing by having the main image in a box.
https://sellercentral.amazon.co.uk/help/hub/reference/G200498950#hh-help-page-header-0
See in particular the Don’ts which says
- Must not show any packaging, certificates, tags, or brochures
You can show your packaging in the other images without a problem.