Shipping rates being ignored?
Hello,
We use a shipping policy of £2.20 per order, plus £1.00 per kilo. This is set in Settings > Shipping Settings. For the most part, this works fine. However, it seems as though certain products are being assigned unusual shipping costs, even though they all have the same weight. This can be seen in the screenshot below. All these products have a weight of 2KG.
Does anyone know why this may be happening?
Many thanks
4 replies
Seller_b7P0T86YSkbXC
Obvious question, are the weights recorded by Amazon for the item correct, you’re not the only seller so someone else could have input a more accurate figure. A sink plughole does not weight 2KG does it?
Seller_i4cUSLXkFcK6h
Oh, I see! That sounds like the problem. Our store has historically used weight as a generic measure for shipping costs (with package size factored in). Looks like we’ll have to do some tweaking for this new platform.
Thanks for your help and super fast responses (:
