Product ID entered is not valid error suddenly appearing on 1000s of listings
I have over 10000 listings many of which have been listed for over 6 years. All are manufactured by us, are in Brand Registry, and have valid GS1 Ean codes. I have never had a problem editing them from time to time to improve images etc. Then suddenly a couple of days ago I get a "Product ID entered is not valid" on 1000s of these products. I cannot amend any of these products because of this error against the External Product ID. I have tried updating by file upload and have checked all attributes in case there have been changes to the template.
I am going around in circles with seller support. Note, these are existing listings for own branded products for which we are the only seller. Has anybody else experienced this?
Thanks
Matt
Product ID entered is not valid error suddenly appearing on 1000s of listings
I have over 10000 listings many of which have been listed for over 6 years. All are manufactured by us, are in Brand Registry, and have valid GS1 Ean codes. I have never had a problem editing them from time to time to improve images etc. Then suddenly a couple of days ago I get a "Product ID entered is not valid" on 1000s of these products. I cannot amend any of these products because of this error against the External Product ID. I have tried updating by file upload and have checked all attributes in case there have been changes to the template.
I am going around in circles with seller support. Note, these are existing listings for own branded products for which we are the only seller. Has anybody else experienced this?
Thanks
Matt
21 replies
Seller_ZOZTdubuqFBLp
I have noticed that this morning I have the same issue. I have justy opened a case with SS but do not expect anything that will help from there.
If I find anything online I iwll update you here, please do the same.
Seller_nJIsCxkWkBGlh
We've been seeing the same on our listings. We list own brand products with EANs assigned from our own GS1 account... but Amazon says the EANs aren't valid.
Seller_TSOxLjv7NZmKi
We had the very same issue. I opened around a dozen seperate cases with SS over a period of 3 months. In the end we have been forced to relist and lost all feedback. Not good, since this has impacted sales......
Product ID entered is not valid error suddenly appearing on 1000s of listings
I have over 10000 listings many of which have been listed for over 6 years. All are manufactured by us, are in Brand Registry, and have valid GS1 Ean codes. I have never had a problem editing them from time to time to improve images etc. Then suddenly a couple of days ago I get a "Product ID entered is not valid" on 1000s of these products. I cannot amend any of these products because of this error against the External Product ID. I have tried updating by file upload and have checked all attributes in case there have been changes to the template.
I am going around in circles with seller support. Note, these are existing listings for own branded products for which we are the only seller. Has anybody else experienced this?
Thanks
Matt
Product ID entered is not valid error suddenly appearing on 1000s of listings
I have over 10000 listings many of which have been listed for over 6 years. All are manufactured by us, are in Brand Registry, and have valid GS1 Ean codes. I have never had a problem editing them from time to time to improve images etc. Then suddenly a couple of days ago I get a "Product ID entered is not valid" on 1000s of these products. I cannot amend any of these products because of this error against the External Product ID. I have tried updating by file upload and have checked all attributes in case there have been changes to the template.
I am going around in circles with seller support. Note, these are existing listings for own branded products for which we are the only seller. Has anybody else experienced this?
Thanks
Matt
Product ID entered is not valid error suddenly appearing on 1000s of listings
I have over 10000 listings many of which have been listed for over 6 years. All are manufactured by us, are in Brand Registry, and have valid GS1 Ean codes. I have never had a problem editing them from time to time to improve images etc. Then suddenly a couple of days ago I get a "Product ID entered is not valid" on 1000s of these products. I cannot amend any of these products because of this error against the External Product ID. I have tried updating by file upload and have checked all attributes in case there have been changes to the template.
I am going around in circles with seller support. Note, these are existing listings for own branded products for which we are the only seller. Has anybody else experienced this?
Thanks
Matt
21 replies
21 replies
Seller_ZOZTdubuqFBLp
I have noticed that this morning I have the same issue. I have justy opened a case with SS but do not expect anything that will help from there.
If I find anything online I iwll update you here, please do the same.
Seller_nJIsCxkWkBGlh
We've been seeing the same on our listings. We list own brand products with EANs assigned from our own GS1 account... but Amazon says the EANs aren't valid.
Seller_TSOxLjv7NZmKi
We had the very same issue. I opened around a dozen seperate cases with SS over a period of 3 months. In the end we have been forced to relist and lost all feedback. Not good, since this has impacted sales......
Seller_ZOZTdubuqFBLp
I have noticed that this morning I have the same issue. I have justy opened a case with SS but do not expect anything that will help from there.
If I find anything online I iwll update you here, please do the same.
Seller_ZOZTdubuqFBLp
I have noticed that this morning I have the same issue. I have justy opened a case with SS but do not expect anything that will help from there.
If I find anything online I iwll update you here, please do the same.
Seller_nJIsCxkWkBGlh
We've been seeing the same on our listings. We list own brand products with EANs assigned from our own GS1 account... but Amazon says the EANs aren't valid.
Seller_nJIsCxkWkBGlh
We've been seeing the same on our listings. We list own brand products with EANs assigned from our own GS1 account... but Amazon says the EANs aren't valid.
Seller_O3Rxhx3FWeyY0
Is your GS1 Subscription up to date?
Seller_TSOxLjv7NZmKi
We had the very same issue. I opened around a dozen seperate cases with SS over a period of 3 months. In the end we have been forced to relist and lost all feedback. Not good, since this has impacted sales......
Seller_TSOxLjv7NZmKi
We had the very same issue. I opened around a dozen seperate cases with SS over a period of 3 months. In the end we have been forced to relist and lost all feedback. Not good, since this has impacted sales......
